Sales Manager / Key Account Manager
Cure Up FZC - Dr.Mawaeed
مجموع سنوات الخبرة :14 years, 7 أشهر
• Listening to customer requirements and presenting appropriately to make a sale
• Responsible of handling 70% of closed accounts live on the platform.
• Maintaining and developing relationships with existing customers in person and via telephone calls and emails
• Cold calling to arrange meetings with potential customers to prospect for new business
• Responding to incoming email and phone enquiries
• Acting as a contact between a company and its existing and potential markets
• Negotiating the terms of an agreement and closing sales
• Gathering market and customer information
• Involved in managing and enhancing the B2B relationship with the partner salons and spas through regular and personal contact.
• Involved in developing familiarity with each salon’s business, including but not limited to: services, customer demographics, ratings, points of competitive differentiation, economic model, and revenue and profit drivers.
• Involved in presenting new product features to our partner salons and spas.
• Involved in ensuring all partner salons maintain a high customer experience and follow up with customer complaints and bad reviews.
• Involved in reporting sales management tools to provide regular reporting to the management.
• Involved in managing data for all partners in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached.
• Involved in preparing and analyzing sales pipeline reports and dashboards.
• Managed and enhanced the B2B relationship with the partner restaurants through regular and personal contact
• Developed familiarity with each restaurant’s business, including but not limited to: services, customer demographics, ratings, points of competitive differentiation, economic model, and revenue and profit drivers
• Renegotiated contracts with partner restaurants on a regular basis
• Presented new product features to our partner restaurants
• Convinced the best partner restaurants to join the corporate menu booklet
• Initiated and executed diverse co-branded marketing campaigns after negotiating exclusive deals with the best partner restaurants
• Ensured all partner restaurants maintain a high customer experience and follow up with customer complaints and bad reviews
• Reported sales management tools to provide regular reporting to the management
• Managed data for all partners in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached
• Analyzed the overall performance of the partner restaurant and maintained their KPI's at an optimum level: fail rate, conversion rate, and reorder rate.
•Creating leads, maintain and develop customer database demonstrating strong follow-up
•Planing and carry out direct marketing activities
•Obtaining business and sales from customers through meetings.
•Creating and managing the plans for each client accounts and contracts
•Achieving the company’s sales goals focusing on market penetration
•Coordinating proposals and responses together with senior management and third parties.
•Preparing and presenting services profile presentations and resource allocation in security services and solutions
•Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional socities
•Conducting research and identified new tools and emerging technologies
•Outsourcing security technicals.
•Interfacing with partners and vendors, price negotiation and payment terms
•Preparing documentations, presentations and progress reports
•Developing Information Security Policies and Procedures.
•Providing consulting services for the client during the remediation activity.
•Made Business Proposal SRS, DRD, GDD & SOW documentation of Mobile (iOS & Android), Website & Facebook Application
•Performed Functionality Testing. Specifying system requirements, creating system process flows, designing user interfaces and producing use cases. Knowledge of UML concepts.
•Involved in Served as a liaison between the business community and the organization in order to provide technical solutions to meet user needs
•Created in Business process analysis by means of seminar, meeting, presentations and discussions.
•Created requirement council to design forms, data flow diagrams and reports.
•Writing, reviewing and executing both intramodule and intermodal Test Cases. Performing UAT (User Acceptance Test)
•Writing SRS and writing SFS.Involved in writing Use cases and reviewing test cases.
•Compiled functional business requirements for applications. Produced project plans and schedules. Defined functional requirements. Modeled current “as-is” and projected “to-be” business workflow processes. Defined business reporting requirements including content, layout, and other characteristics.
•Produced data models for application software that was being converted and upgraded. That included the internal data structure as well as mapping from old to new systems. Produced reports using business intelligence tools. Communication with clients to gather information via call & Skype
•Conducted sessions for Quality assurance department & Training. Architecting processes, systems, and information to work together in harmony.
•Used optimizing technology to create new value and services for both internal and external customers. Performing & analyzing requirement of project & creating mock ups according the project scope so that it could benefit the design, development and QA team to understand the project. Integrate comprehensive reporting tool for senior management to create their desired report.
Designation: Localization Engineer
Roles & Responsibilities
• Supporting projects related to global multilingual content and products information from implementation through completion
• Improving project processes by collaborating with colleagues
• Multi-lingual extraction set as highest priority
• Providing support to the production floor during idle period when necessary
• Setting milestones and deliverables for e-Commerce and content projects
• Achieving service quality to customer satisfaction
• Involvement in complex problem solving, issues resolution and testing scenarios
• To extract product information in assigned multiple languages
• To translate data that can be translated internally
• To perform QA of translation done in all languages
• To provide support to production staff by providing help in translation queries
Designation: Technical Knowledge Engineer
Roles & Responsibilities
• Deliver Technical Product specs and content details to customers for their corporate buying decisions
• Ensure quality and quantity of data produced as per production schedule
• To plan projects assigned by the management and complete them before deadline
• Train new resources and enhance junior resources skills for better production
• To suggest improvements in product data development
• Report directly to the category manager & team Lead
• To help and maintain a positive working relationship with team members and promote the True North Culture within organization
• Resolve customer’s JIRA request such as Ingram Micro, Buy.com, S.P Richards, Best Buy, Acer etc. for different categories
• Maintain a communicated KPI
MBA - Marketing
BS - Computer Systems Engineering