أنس أسلم, Network Engineer

أنس أسلم

Network Engineer

Connect Communication

البلد
الإمارات العربية المتحدة - دبي
التعليم
ماجستير, Mobile and Personal Communication
الخبرات
14 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 years, 7 أشهر

Network Engineer في Connect Communication
  • المملكة المتحدة
  • أشغل هذه الوظيفة منذ ديسمبر 2011

* Provide infrastructure support to ensure high availability, security and usability of data/voice network that is transparent to users
* To assist in planning and development of data and voice network in line with the Organization policies
* To provide support in the resolution of service desk incidents to agreed service levels
* Prepare technical documentation; operations processes and troubleshooting guides
* To assist with the installation of voice and data cabling
* Technical Understanding of network hardware, protocols and IP Telephony standards
* Excellent hardware and software troubleshooting experience
* Working closely with the Sales team in providing quotation to the customer
* Working closely with the Service Delivery Manger to ensure the set expectations are met
* Working with carriers and third party maintainer to achieve fault resolution
* Participate in 24x7 on-call rotation

Helpdesk Analyst في Connect Commuications
  • المملكة المتحدة - لندن
  • مايو 2010 إلى ديسمبر 2011

* Provide first line response for users requiring assistance with information technology issues and problems
* Respond to requests for technical assistance by phone, email using a helpdesk management system.
* Give customers confidence their issue is understood and being dealt with promptly
* Strong analytical skills, attention to detail, consistent follow-through to assure problems are resolved
* Work as part of team, with a positive `can-do' attitude, sharing advice and workloads to provide the best possible service to our customers
* Track issues to resolution, updating the internal knowledgebase and communicating with relevant business units

Network Administrator في NEXT
  • المملكة المتحدة
  • فبراير 2010 إلى مايو 2010

* Receive, manage and record help desk requests receiving either by telephone or email
* Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems
* Design, install, configure, maintain, and upgrade the organization's LAN servers, workstations, and other related hardware/software
* Provide remote technical support, system engineering support and troubleshooting
* Installing and managing IP routers, switches and equipment (Routers, Switches, Firewalls)
* Experience of supporting Windows XP, Vista, 7, Sever 2003 and Server 2008
* On-the-job training and professional development of team members
* Demonstrates professionalism under unique and challenging circumstances
* Prepare administrative documents for future reference
* Establishing positive working environment by building solid relationships with team members, clients

Tutor في Randstad
  • المملكة المتحدة
  • يناير 2009 إلى أبريل 2009

Resume Attached

الخلفية التعليمية

ماجستير, Mobile and Personal Communication
  • في King's College London
  • يناير 2010
بكالوريوس, Telecom Engineer
  • في National University
  • يونيو 2008
الثانوية العامة أو ما يعادلها, Intermediate/Matriculation
  • في Fahaheel Pakistani School & College, Mangaf
  • يونيو 2004

Specialties & Skills

Web Development
Technical Support
Project Support
Team Leadership
Windows 2003/2008 Server, Windows OS (XP, Vista, 7)
Avaya Telephony System (Option 11, 61, 81, CS1000)
Cisco Switches & Routers
C++, MATLAB
Helpdesk Tool (Remedy)
Cabling Knowledge
Knowledge of Cellular Technology (GSM, GPRS, EDGE, UMTS, etc (Standards and Protocols))
Communication Skills
MS Word, Excel, Access, Power Point, MS Project
Shoretel IP System
Voicemail Systems (Aria, Serenade, Call Pilot, Meridian Mail, etc)
Data Networks (DHCP, DNS, VLAN, STP, RIP, OSPF, EIGRP, Access List)
Management/Organizational Skills
Unix/Linux
Team Leader
Under Pressure / Multitasking
Understanding of PBX and Applications
Contact Center / Call Center Applications

اللغات

الانجليزية
متمرّس
الأوردو
متمرّس
الهندية
متوسط
العربية
مبتدئ

التدريب و الشهادات

Avaya Aura CS1000 (تدريب)
معهد التدريب:
Avaya CS1000
تاريخ الدورة:
June 2013
Avaya Aura CS1000 (تدريب)
معهد التدريب:
Avaya CS1k
تاريخ الدورة:
February 2013
ShoreTel IP System (تدريب)
معهد التدريب:
ShoreTel
تاريخ الدورة:
September 2011