EXPORT MANAGER
NAFFCO National Fire Fighting Manufacture FZCO
Total years of experience :21 years, 0 Months
• Planning and implementing export strategy and activities in accordance with overall requirements of the company to achieve organizational goals.
• Conceptualizing and preparing functional Export strategy in coordination with team members.
• Managing exports in accordance with company’s existing policies and procedures and complying with relevant local country and international law and process.
• Handling financial and currency processes for smooth organizational workflow.
• Preparing quotations, invoices and required documentations as well as coordinating these procedures with Procurement Department to avoid issues and problems.
• Responsible for follow up with all payments.
• Efficiently resolving common & complex deliveries, disputes and claims between customer and company.
• Creating database of new customers acquired from attending international exhibitions and maintaining strong relationships with existing and new customers.
• Assisted in daily operations of the shop, keeping the shop and displays clean and tidy at all times.
• Responsible for operating the till and accurately handled cash, cheques and credit/debit cards ensured cashing up procedures is followed.
• Assisted Manager with regular stock checks and annual stock takes to have continuous flow of products.
• Demonstrated excellent customer service at all times by informing potential clients about the work on show in the shop.
• Responded to general customer inquiries timely received by phone or email. Worked effectively as part of a team within the organization.
• Achieved and at times exceeded sales targets set by Management.
• Adhered to all company policies and procedures.
• Carried out correct completion of works on housing developments and working methods are performed correctly and actively encouraged safe working practices on site.
• Monitored safety activities in the construction site, conducted HSE induction to new employees, safety trainings, and strictly implemented health & safety procedures on the site.
• Drafted and improved existing company HSE policies, and planned activities for all employees related to the dissemination of fire safety procedures across all departments.
• Coordinated with Site Manager on all safety issues and concerns, supervised all sub-contractors and trades.
• Provided support and assistance to Assistant Site Manager’s functions as laid down in the Group’s Health, Safety & Environment Policy.
• Completed relevant documentation on a weekly/monthly basis and encouraged safe working practices on site to achieve zero accident.
• Conducted sales & marketing activities aimed at increasing auto spare parts sales in international market (export CIS).
• Analyzed current international spare parts market requirements to come up with marketing strategies to boost sales. In charged of procuring, pricing and inventory of spare parts.
• Developed export business customer database in order to achieve/exceed budgets and targets set by the company on a regular basis.
• Liaised with team members to ensure smooth operations of sales activities.
• Coordinated with vendors for the procurement of spare parts in international market to ensure stocks are readily available.
• Performed duties within the standard procedures and company policies including special assignments assigned by Management.
• Supervised and directed a team of up to eight salesman, ensured correct service levels are met which included distribution and display of company products to existing customers.
• Coordinated with various outlets to ensure volume orders and correct mixture of products is delivered timely and accurately.
• Continuously updated and corrected customer database; reviewed service levels regularly to preserve company integrity.
• Monitored sales team members, areas of assignment, deliveries to ensure targets are continuously achieved. Provided feedback when needed.
• Investigated and controlled noncompliance to company standards and policies by promptly addressing all issues and concerns.
• Kept track of deliveries in respective outlets for correct product distribution.
• Provided administrative support of the overall logistics operation of the company taking responsibility for the successful dispatch of all orders to the assigned area.
• Prepared product documentations and supervised dispatch of items to various stores & warehouses.
• Directed daily operations; responsible for receiving of sales orders, raising sales invoices and checking of incoming invoices).
• Monitored and achieved KPI’s which is published by the transport contractor on a daily, weekly and monthly basis. Conducted site inspection of the assigned area on regular basis.
• Responding immediately and safety to emergency calls and request for assistant; attending emergency accidents including fires, road accidents, bomb accidents, spillages of dangerous accidents;
• Rescuing trapped people and animals;
• Minimizing distress and suffering, including giving first aid before ambulance crews arrive;
• Responding quickly to unforeseen circumstances as they arise;
• Cleaning up and checking the site after dealing with an accidents.
• Responsible of the brigade, managing the brigade during the fire.
• Conduct training classes for department.
