Customer Service Representative
Convergys
Total years of experience :17 years, 6 Months
- Handles inbound calls for eBay (North America -Sell) and Directv (US)
- Responds to customer calls using product knowledge.
- Resolves customer general queries and billing issues.
- Works to build customer confidence in the brand.
-Handles inbound/outbound calls for Health Care Insurance (US Medicare Account)
- Responds to customer calls using product knowledge
-Resolves customer questions and issues
-Works to build customer confidence in the brand
-When applicable, promotes opportunities for additional products and services
- Responsible for answering the phone and direct them with sufficient service
- Receiving and answering email from our clients and suppliers (mostly European countries lighting manufacturers)
- Prepares all program of the manager as well as all documents needed for his meeting inside and outside Doha along with the preparation of travel documents.
- Preparing Project Submittals as per client’s request.
- Preparing lighting quotations as per project specifications
- Coordinates in each department for ordering and receiving
- Logistic staff which handles and follows our orders and shipments
- Make sure that orders from supplier are on time for delivery
- Making invoices and delivery notes for supplying orders to our clients
- Share work with the accounts (prepares petty cash, salary or payroll, delivery notes and invoices)
- Involved as Event Coordinator for seminars and trainings
- Serves as liaison staff and prepares travel arrangement for business trip of my superiors.
- Preparing documentation such as memos, minutes of meeting and arrangement of papers for the newly hired staff.
- Serve as Assistant Bakeria in Charge
- Responsible for providing good customer service for general customers of EMARAT, especially in retail outlets.
- Implement and follow store operation procedures in line with the company
- Monitor daily sales activities ensuring that sales target is achieve and profitability is always the goal and prepares sales report needed.
- Responsible for ordering and controlling stocks.
- Does Baking and Coffee Making (Barista - Costa Coffee)
*Star of the Month Awardee (November 2006)
*With certificate thru Retail Management Training by Emarat in:
- Bon Café Barista Level I Coffee Training
- Basic Food Hygiene Training
- Waste Management
- Basic Fire Fighting Course