عاصف Mohammed

Oversee group IT operations and advising them how to use Information Technology in order to meet their business
objectives and overcome problems.
Creating User profiles on Active Directory and configuring their emails on Office 365.
Schedule backup of the Servers and Users.
Asset Management of IT Hardware / Software and and managing the IT Procurement.

As the assistant IT Field Support Team Leader, I am responsible for supervising a team of 8 IT Staffs. Job tasks include Planning new Fashion Store Infrastructure, Purchasing IT peripherals, Assigning Daily IT Systems / Telecom tasks to staff, POS System Troubleshooting and all issue related to IT support and Project Implementation.

 Managed daily technical support and problem resolution strategies for end users
 Implemented new techniques to increase the productivity to lower costs
 Controlled IT equipment purchasing and inventory levels including collaborating with multiple vendors to bring new technology in-house
 Problem Solving and Analysis
 Staff Supervision, Process Improvement, Target Achievement
 Relationship and Team Building, Training and Development, Strategic Planning
 Customer Relations, Project Coordination, Policy Development
 Coaching, Effective Communication Skills and Detail Oriented

System Administrator and giving Technical Support to Customers

Assembling, Configuring, Installing and Networking Personal Computers.
Configuring and troubleshooting various Cisco networking devices.

Was a Hardware Engineer and Customer Support Engineer