IT Consultant
Al Thaqafah Building Materials
Total years of experience :20 years, 8 Months
Oversee group IT operations and advising them how to use Information Technology in order to meet their business
objectives and overcome problems.
Creating User profiles on Active Directory and configuring their emails on Office 365.
Schedule backup of the Servers and Users.
Asset Management of IT Hardware / Software and and managing the IT Procurement.
As the assistant IT Field Support Team Leader, I am responsible for supervising a team of 8 IT Staffs. Job tasks include Planning new Fashion Store Infrastructure, Purchasing IT peripherals, Assigning Daily IT Systems / Telecom tasks to staff, POS System Troubleshooting and all issue related to IT support and Project Implementation.
Managed daily technical support and problem resolution strategies for end users
Implemented new techniques to increase the productivity to lower costs
Controlled IT equipment purchasing and inventory levels including collaborating with multiple vendors to bring new technology in-house
Problem Solving and Analysis
Staff Supervision, Process Improvement, Target Achievement
Relationship and Team Building, Training and Development, Strategic Planning
Customer Relations, Project Coordination, Policy Development
Coaching, Effective Communication Skills and Detail Oriented
System Administrator and giving Technical Support to Customers
Assembling, Configuring, Installing and Networking Personal Computers.
Configuring and troubleshooting various Cisco networking devices.
Was a Hardware Engineer and Customer Support Engineer
Successfully trained and Passed ITIL Certification.
CCNA completed. Having knowledge about different routers its protocols (RIP, EIGRP, IGRP, OSPF) Frame relay, ISDN, Leased Lines
N+ Completed, MCP certifed 2003 track with 91%marks
Accel Certified Hardware and Network Engineer, Passed out with 88% marks (A Grade)
Achieved 69% in Bachelor's Degree in Information Technology
Achieved Distinction in +2
Acheived 1st Class