Customer Care
MELITI GENERAL TRADING LLC
مجموع سنوات الخبرة :5 years, 0 أشهر
Handling Telesales and Office Administration.
Handling all the calls pertaining to queries, new services and complaints.
Following supervisor for the service schedule Preparing quotations, follow-up of quotations preparing contracts and keeping records of all the pending and completed services.
Planning, Organizing Meetings for Superiors.
Administration function such as preparation of inter-office memorandums, correspondence, documentations, filing, reporting to the management, etc.
Handling and preparing daily schedules.
Responsible for timely, accurate quotations and various pro-forma invoices to customers, processing inquires through personal visits, email, phone and fax.
Developed and sustained relationships with potential and existing clients by coordinating professional meetings, attending promotional events and providing effective administrative support.
Actively supported company sales team - Coordinated sales, pre-sale material and after-sale deliveries. Handles contacts.
Handling Marketing Dept. for Prologix Distribution.
Create marketing plans geared toward end users for each key product within portfolio, in line with strategy and targets and within budget.
Work with the in-house designer to produce materials of visual impact and within brand guidelines.
Communicate to rest of marketing team about new innovations and how they can be used to leverage marketing efforts.
Write copy for each product, reflecting key messages, features and benefits.
Involve key stakeholders for product at each stage of campaign, and report results once completed.
Preparation & delivery of marketing plan within key objective.
Events planning, organization and execution.
Copy writing of articles, marketing materials etc.
TRIBHOVANDAS BHIMJI ZAVERI LTD.
Handling Sales Team for Sales (Gold & Diamond)
Maintaining an active database of Loyalty & Prospect Customer.
Maintaining the Monthly Individual Performance report of C.S.E to monitor performance & KPI achievements.
Recommending of new strategies for product development.
Maintaining CRM practices at store level.
Precious Inventory management as per Industry Standards.
Managed a staff strength of 18 and Maintaining 100% Adherence of Company Guidelines
Motivating Staff for their Performances and Achievements.
Maintaining Monthly Walk- In and Walk - Out Reports.
Making effective decisions.
Being a good team player.
Conducting ATL &
Maintaining active database of all the probable clients.
Development of essential product Branding & Advertising.
Maintaining Inventory.
Handling Exhibitions PAN India.
Planning, Organizing & Executing exhibitions at stores, corporates & off site.
Create marketing plans towards end users for each key product within portfolio, in line with strategy and targets and within budget.
Initiate Tele - calling by sales staff for Exhibition Promotions.
Maintaining Inventory & Sales data during exhibition period.
Market research and competitor analysis.