Regional Operations Manager - GCC
Selim Ramia & Co - Grand Cinemas
Total years of experience :14 years, 11 Months
• Reduced budgetary expenditures by effectively negotiating supplier and Venture contracts for more advantageous terms.
• Successfully Analyzed, prepared and presented the yearly Profit and Loss estimations related to GCC Branches and managed the teams to effectively decrease discrepancies and retain timely under-budget Operations.
• Oversaw and improved Ticket and Concession Sales deliveries worth over $ 6 Million per year through efficient coordination between Marketing, F&B and Operations department .
• Developed and rolled out new policies designed to bolster productivity and reduce overall running costs.
• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Successfully improved sales revenue in Bahrain by over $1.2 Million/year by adding new Promotions and merchandise to product lineup.
• Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness.
• Recognized low-cost suppliers and managed deliveries to cut downtime and save costs.
• Applied lean principles to improve workflow and quality and reduce waste.
• Implemented scheduled maintenance, retooling production status sheets and driving multiple tasks to achieve scheduling effectiveness.
• Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
• Arranged beneficial deals with suppliers for materials to stay within budget limitations.
• Executed local and Regional market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Set, enforced and optimized internal policies and guidelines to maintain efficiency and responsiveness to demands.
• Worked with company's recruiters to identify talented individuals for various sales and managerial positions.
• Coached more than 100 sales associates and managers in product specifications, sales incentives and selling techniques, increasing customer satisfaction rate by 14%.
• Generated operational reports for management on monthly schedule.
• Oversaw projects for New Cinemas in Lebanon and Jordan by planning, supervising and scheduling project teams alongside presenting feasibility analysis and market positioning of the new Sites to the board of directors.
• Oversaw and streamlined daily operations of the Ready bakery and Food Production department to maximize productivity and revenue by 6%
• Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability which led to injecting other operating income of more than $100, 000 within 1 quarter.
• Partnered with buyers to develop category-appropriate order frequency for spend under management.
• Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
• Determined lowest possible cost, factoring in quality and reliability and negotiated favorable contracts.
• Improved inspection policies to increase quality of raw materials and finished goods.
• Booked large groups for weddings, seminars, conferences and other events, providing best available rates.
• Supervised team of 8 front desk agents and helped to resolve issues arising during shifts.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Received and processed stock into inventory management system.
• Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
• Promoted positive customer experience through day-to-day supervision and management of the club facilities.
• Developed and rolled out new policies designed to bolster productivity and reduce overall facility management costs.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Achieved proper compliance and accurate executive level reporting.
Updated confidential employee banking information with accuracy and speed.
Handled cash and deposits using the proper accounting procedures and documentation.
Processed payroll, electronic deposits and employee pay adjustments.
Processed journal entries, online transfers and payments.
Coursework in Business, Management and Communications Coursework in Business Communications and Management Information Systems Strategic Leadership course Operations Management seminar Principles of Financial Accounting coursework Managerial Statistics and Management Communication coursework Operations and Quality Management coursework Top In The Class In Managerial Accounting Coursework
