Technical Support Executive
Mint Middle East LLC
مجموع سنوات الخبرة :11 years, 1 أشهر
Mint is one of the leading vertically-integrated payment solutions providers with its own distribution channels, state of the art technology platform, and data center in UAE. Reporting to the IT Manager.
• Configuring physical and virtual server environment as per the requests and maintaining servers in office DC.
• Managing Active Directory, WSUS, Anti-virus.
• Managing of Avaya IP Office server, and phones.
• E-mail management (Google Cloud, Office 365). Creating email addresses, resetting passwords and configuring apps.
• Fortigate Firewall policy management.
• inConcert IVR management for Customer support and operations team.
• Managing the Comsec Matrix Door Access Management server and devices. Enrolling users, troubleshooting etc..
• Monitor and maintain computer systems and networks.
• Installing and configuring computer hardware, software, systems, networks, printers, scanners, operating systems and applications.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Providing technical support across the company (this may be in person or over the phone).
• Administered PCI-DSS Auditing
• Testing new technology.
• Ensure all issues are properly logged.
• Prepare accurate and timely reports.
• Providing training for junior staff members.
A software and solution service provider for hospitality industry. Reported to Manager.
• Installation and configuration of G5 POS application on POS system computers.
• Provided support and maintains POS related devices, like POS printers, and scanners.
• Provided supports, training, sets up, and troubleshoots users company-wide.
• Interacts and communicates with various clients and individuals throughout the company.
• Provided training for the clients for the G5 POS application, G5 Inventory, G5 Dashboard.
Worked at the St. George Hotel (A *** Hotel), Play Restaurant & Lounge & The Experience by Reif Othman (Located in 36th and 37th floors of H Hotel) which belongs to R.A.W. Galadari Holdings. Reported to IT Head.
• Creating and checking backup plans for servers, PCs and users.
• Administering IDS Next 6i V6.1 Hotel ERP System.
• Administering ANTLABS IG4200 network gateway for the guest wifi in hotel.
• Administering EPOS machines & KOT Printers.
• Administering Microsoft Windows Server Network. (Active Directory, DNS, WSUS)
• Managed E-Scan anti-virus server and its applications.
• Monitoring AVAYA IP Office 500 R2 Linux based Server and its applications.
• Maintaining the CCTV network of the premises.
• Administering Netgear AP Controllers and APs.
Responsible for maintaining IT Network System of the company. Reporting to Manager.
• Maximizing corporate network services up-time.
• Implementing network security measures to protect data, software, and hardware.
• Managing and creating email and website hosting accounts.
• Administering a Microsoft Windows Server network of servers.
• Investigating problems and then making technical recommendations.
• Resolving network operational issues.
• Training up end users at their place of work.
*Installing and configuring of Windows Server 2012 *DHCP, LAN/WAN, IIS, ADUS, DNS and all server protocols *Group Policies, other security policies on Windows Server 2012 *Configuring and troubleshooting of Cisco routers and switches *Learning of how to secure the network using certified Ethical Hacking Skills. *Exchange Server 2010 installing and configurations.
Course Details *Introduction to Networking *TCP / IP Protocols *Routing and Remote Access *DHCP, DNS, IIS, ISA Protocols *Exchange Mail Server *Active Directory Services *Installing and Configuring Windows Server 2003 and 2008 *Linux *Modern Computer Technology
• G.C.E. Ordinary Level Examination 2009 Medium: English • G.C.E. Advance Level Examination 2012 Medium: Sinhala Studied Stream: Commerce
