Bilal Dawood

Alteego is a dynamic new organisation primarily focussing on IT consultancy and software development. Full responsibility for defining long term strategy and short term tactical initiatives. Alteego assists companies move to their next maturity level through the use of industry standards, frameworks and providing consultancy.
 Managed to secure deals with leading organisations in Bahrain for example, Shura Council, National Oil and Gas Authority (NOGA) and Sheikh Isa Law Firm to name but a few.
 Overseeing the business development. An on-going changing role trying to hunt out new opportunities in a demanding market.
 Client Satisfaction. Implementation exactly to customer needs and contractual obligations.
 Develop change management strategies, conduct stakeholder analysis, impact assessments and devise appropriate plans. Establishing points of resistance and developing plans to address areas of concern.
 Develop transition strategies and plans for change programs based on staff impacts.

 Overseeing and making effective departmental decisions in all department matters
 Setup and control the overall strategic budget and making operational decisions on budget consumption. Working with the function leaders and finance to approve the yearly budgets and forecasts. Manage yearly budget circa 20 million US$ Cash (17 million PnL).
 Implemented Governance Framework based on international standards ie ISACA CGEIT. Familiarity with COBIT framework. Ensuring the department has coherent workable Standards, Policies and Procedures.
 Change Management. Identifying and developing change strategies and establishing cultural change by communicating effectively to deliver change strategies, build relationships, inspire stakeholder engagement and train staff.
 First point of contact for any IT matters, handling all, management control, projects portfolio, IT processes, as well as complaints received. Ensure relevant Policies, Procedures and Standards are in place.
 Collaborating with IT Head of teams, business and support functions in order to understand users/system requirements and to ensure Service Level Agreements are in place and reported on accordingly
 Manage IT Steering Committee to ensure the business strategy and IT are aligned with IT projects. Reporting on existing IT Projects and Investments. Prioritising IT projects with immediate business initiatives.
 Manage the Project Management Office and working Work with the Investment Committee to ensure IT projects are financially approved in relation to the business strategy and vision.
 Ensure all internal and external Audits are conducted smoothly and necessary follow-on actions are completed to ensure the IT department operates with international governance standards and compliance. Implement a coherent Risk Management plan. Performing twice yearly operations and risk plan review.
 Providing guidance and consultancy on the network infrastructure. Reviewing the regional network links in the middle-east (and South Africa) and their connectivity to London and Paris. Negotiating with the telco vendors to provide additional resilience, bandwidth and cost reductions.
 Looking after the Security Operational Plans, Budget and Projects. Ensuring Security Risks are managed effectively.
 IT Contracts - work with vendors, legal and other groups to negotiate best agreements. Working with Procurement to ensure selection and RFP process followed with purchases. Setting up SLAs for all Services.

Arcapita operates out of four offices in Bahrain, Atlanta, London and Singapore. It is one of the leading investment banks in the Middle-East region. It has a balance sheet footing of over $5 billion and has completed over 71 transactions of US$28 billion of value.
 Global Head PMO & IT Governance Leader (Principal) reporting directly to Head Corporate Management. Working directly with the major business stakeholders to implement key IT business initiatives. Responsible for all IT Projects.
 Active member at the Business IT Steering Committee and working with the department heads.
 Delivered major business changes via the CRM; Deal Management System and ECM technologies. Implemented an Operational Risk system based on Central Bank of Bahrain requirements.
 Setup Policies, Procedures and Standards to ensure IT Governance is adhered to.
 Setup the Project Management Office (PMO) which enables all projects to work from a structured methodology and professionally managed. It enables efficient prioritisation and resource planning.
 Managed the Application Development department, Banking System and initiatives to make the IT Customer Service Helpdesk to become world class.
 Actively and constantly looking at innovative ways to keep abreast of newer technologies and how those can be leveraged for the benefit of the bank.
 Oversaw the Arcapita HQ technology group and migration projects to Bahrain Bay.
 Excellent supplier contract management & notable negotiating skills with third parties.
 Fully mobile - travel extensively to other regional offices in Atlanta, London and Singapore.

The Bank of New York (BNY) is a major commercial and retail banking. It has holdings of over US$1.9 trillion. It has assets of more than US$94.5 billion and is consistently recognized as a leader in the global financial services industry. The user base is 4, 700 across Europe and Asia. It serves many external clients who are financial leaders in their own right. The Departmental IT budget is US$90 million. \[DATA: 2005\]
 Responsible for all IT operational support, infrastructure and services. Includes ownership of the desktop technology, server and infrastructure support in Europe, Middle-East and Asia (EMEA).
 My role was to bring world-class management and leadership to BNY IT. Created clear vision and objectives to ensure the department had a realistic deliverable roadmap in becoming a world-class IT Department. This involved business consultation; putting error-free procedures for processes; changing the mind-set and culture of IT internally and being security, legal and audit compliant.
 Integral member of the top leaders group within BNY and worked together with other business leaders ensuring the business operation plan was met.
 Creating a more metric based and SLA driven organization where people can also grow, be empowered whilst still being accountable. I also made the department become more proactive rather than being completely reactive.
 Managed the operational requirements and transfer of the Threadneedle Asset business and Standard Life to BNY. Major involvement in setting up of the new Centre of Excellence in Manchester.

GE is a diversified technology, media and financial services company. It operates in more than 100 countries and employs over 300, 000 people worldwide. It is consistently viewed as the number one global company to follow. It had revenues of US$152.4 billion, Earnings of US$16.5 billion and Assets in the region of US$750.3 billion. \[2004\]
 Managed and Led Global Team of over 50 staff across Europe, Asia & USA. Reported directly to the European CIO. My peers included other country function heads.
• Provided IT operational support to 1, 700 customers spread across 12 countries,
• Consolidated fragmented European country IT divisions to an integrated framework reporting directly to me. Delivered consistent & increased services at a lower cost base.
• Enthusiastically led and motivated permanent, temporary, outsourced contract staff.
• Coached and developed staff. All direct reports moved to enhanced roles within 2 years.
• Built strong relationships with business leaders and effectively communicated at all levels. Member of various business steering committees and attended board meetings.
 Expert in Quality Assurance System & Investors in People.
• Certified in Black Belt & Green Belt six sigma quality management & process certified.
• IT Focal point ensuring Investors in People Award & British Standards ISO9000 certification received.
 Set-up and controlled a budget exceeding US$5 Million. Consistently delivered 10% savings on the Operational Plan with no reduction in Service Levels.
 Project Manager that delivers! Certified in Prince2 and PMP aware.
• Change Agent: able to motivate teams through tough changes e.g. India Outsourcing.
• Works with all available resource to ensure projects come within time, scope & budget.
• Communicates effectively to the relevant levels at the appropriate times. Ability to bring clarity and resolution to difficult concepts and problems.