داميرا Ismanova

- Receiving calls from the guests;
- Verifying customer information and payment options;
- Sending confirmation note and assigning rooms to Assist customers;
- Assist customers with planning and booking reservations;
- Working in the extranet systems like (Booking; Expedia; Ostrovok; Airbnb; Booking Pro
Travel; Tripadvisor

- Achieve the sales target and focus on increasing sales in promotion items;
- Demonstrate a solid knowledge of all brands and products;
- Handle new launches, promotion of products and visual merchandising;
- Support brands on promotion time in a podium;
- Assist customers with product selection and queries;
- Demonstrate usage and benefits of different brands and products;
- Offering flash make up by customer’s request;
- Maintain cleanliness in a shop floor;
- Stock replenishment;
- Cash handling.
Trainings:
* Participation on the training (about company and customer service

- Greeting and welcoming the customers; initiate sales process, offer them qualified advice on the
available products, pay attention to the customer’s tastes;
- Serve customers using five-step customer service standard;
- Build solid long time relationship with returning customers;
- Maintain an up- to -date database on customers visiting the boutique;
Respocible in writing consistent sales reports (daily sales report, weekly report, monthly report);
- Feedback on best sellers, worst sellers and lost sales;
- Work more with a slow moving items in order to establish a good balance between new and old
collection;
- Use cross selling to create full look;
- Work regularly on merchandising in order to create the best display of products and the nicest
visual ambiance in a boutique;
- Always update the product knowledge. To be aware the latest fashion trends around the world in
order to be able to provide confident and relevant advice to customers;
- Keep in touch with the customer, keep customers informed and satisfied; handling costumers
complain;
- Cashiering in POS system.
Trainings:
* Participation on the training NR standards and the art of retail