SENIOR HR ADMINISTRATOR
CG GROUP OF COMPANIES
Total years of experience :16 years, 3 Months
• Responsible for the complete recruitment activities of the group for position ranging from entry level positions to C-Level Executives.
• Co-ordinating with line managers and heads of departments while drafting job descriptions and requirements as well as short-listing and onboarding employees.
• Placing job advertisements and announcements for (1-on-1 or online interviews) through different mediums to acquire the required talent - permanent, contractual, part time, freelance employees or consultants / contractors.
• Sourcing candidates from online platforms, social media websites, recruitment agencies, arranging & conducting walk-in interviews and assessments
• Handling the complete On-Boarding of new hires; conducting Induction trainings, handling logistics related to the scheduling and preparation of new hire materials, overseeing checklists for all required tools such as PC’s, laptops, SIM cards, furniture etc. to ensure smooth onboarding and orientation.
• Maintaining/updating HR records and information such as employee files & policies through an in-house software and ERP system, exercising the utmost discretion while working with highly confidential information
• Supporting staff with HR-related issues, including, compensation, benefits, rewards and recognition, vacation, misconduct, and any problem resolution
• Handled payroll duties in coordination with the finance / account’s teams, EOSB conflicts, gratuity issues, transfer of funds at the end-of-service for employees, exit interviews, handled resignations and termination procedures.
ACHIEVEMENTS IN THE ROLE
• Increased ‘employee retention’ rate from 40% to 55% per quarter by introducing and practicing effective compensation & benefits schemes for the group.
• Increased employee recruitment on an average of 5 employees to 20 per month by strengthening the recruitment process and easing the documentation process, while ensuring smooth and timely on-boarding of candidates.
• Maintained HR records and information on new / existing employees in the retail - consumer unit through the in-house ERP software, updating them on a daily basis as well as supporting them in the onboarding process.
• Supported the HR manager as well as the HOD’s for the consumer division in hiring, on-boarding, settlements, disputes as well as retrenchment and terminations for candidates and employees from different teams.
• Weekly visits to retail stores across the emirates to tackle complex issues and customer complaints, provide system and new procedure’s trainings on CRM, BSCS billing systems, ERP to the store sales teams and managers.
ACHIEVEMENTS IN THE ROLE
• Awarded DU annual ‘Shukran Award’ consecutively for 2 years for efficiently managing our team of HR coordinators to continuously deliver positive results while assuring the new hiring in the retail teams are done effectively as well as the onboarding procedure matches DU’s organizational policies and missions.
BSC. in Business Information Systems (2001-2005) from The National American University in South Dakota, USA (attested from the Ministry of education-UAE)