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amr mostafa, Customer Service Executive

amr mostafa

Customer Service Executive·Du

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 4 years, 0 months

Customer Service Executive

February 2020 - May 2020

Du

Al Ain, United Arab Emirates

February 2020 - May 2020

Company industry:
Telecommunications
Job role:
Sales

Team Leader

December 2016 - December 2019

Vodafone Egyp

Alexandria, Egypt

December 2016 - December 2019

Sales action plan and how to achieve our target .
- Assign the target to the agents .
- Develop team members through monthly coaching .
- Cash audit and warehouse audit .
- Deliver performance review .
- Weekly meeting .
- Cost control : to control the store cost to get more profit .
- Store maintenance report
- Customer support
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Account Manager

May 2016 - December 2016

Etisal

Egypt

May 2016 - December 2016

Communicating with clients to understand their needs and explain product value.
- Collecting and analyzing data to learn more about consumer behavior.
- Building relationships with clients based on trust and respect.
- Completely understand all Vodafone products, services, policies & procedures.
- Achieves the requested target of sales.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Accounting and Auditing

Education

Alexandria University

December 2014

December 2014

Bachelor's degree, Accounting

Egypt

–

Skills

teamwork
Expert
teamwork
Expert
operation
Intermediate
operation
Intermediate
SALES
Expert
SALES
Expert
COACHING
Intermediate
COACHING
Intermediate
COST CONTROL
Intermediate
COST CONTROL
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
PROFIT
Intermediate
PROFIT
Intermediate
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
POLICY ANALYSIS
Beginner
POLICY ANALYSIS
Beginner
CUSTOMER SERVICE
Beginner
CUSTOMER SERVICE
Beginner
DECISION MAKING
Beginner
DECISION MAKING
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
problem solving
Expert
problem solving
Expert
mail
Expert
mail
Expert
marketing
Intermediate
marketing
Intermediate
order
Intermediate
order
Intermediate
outlook
Expert
outlook
Expert
team leadership
Intermediate
team leadership
Intermediate
mobile
Expert
mobile
Expert
negotiation
Expert
negotiation
Expert

Languages

Arabic
Expert
English
Expert

Hobbies

  • Reading