ASSISTANT RESTAURANT MANAGER
Prime Hospitality
مجموع سنوات الخبرة :14 years, 2 أشهر
Responsibilities:
Support the Restaurant Manager to prepare the F&B Marketing Plan.
Provide constant coaching, counseling and discipline to ensure their capability to meet the needs of the customers.
Monitor customer satisfaction and respond to customer feedback and complaints.
Contribute to the implementation of the marketing activities and to achieve the desired result.
Train all staff in suggestive and up-selling techniques to assist in achieving maximize profitability.
Develop and update food and beverage knowledge of all staff on regular basis
Burj Al Arab Hotel for Al Iwan Restaurant
Responsibilities:
Monitor effectiveness of workflow and sequence of service during service periods and provides hands on support as and when required.
Monitor guest satisfaction and respond to customer feedback and complaints
Maintain effective use of database of guest details or history and other strategies that assist guest recognition.
Conduct performance evaluation of colleagues, training colleagues, guidance and coaching.
Develop and update knowledge of all colleagues on regular basis
Monitor breakage of chinaware and glassware and implement strategies to reduce where possible.
Knowledge of POS system, billing procedures and settling checksand obtaining report.
Burj Al Arab Hotel for Al Iwan restaurant
Responsibilities:
To personally get involved in all sections of hand over to the incoming shift.
To act as final check on the quality of food and drinks before they are served to our guest.
To assist superiors in maintaining standards by communicating any related issues at work.
To ensure that all shelves are being maintained for appropriate par stock levels of mis-en-place during the shift.
Participate and execution of inventories.
Escalate customer issues and concerns immediately to the restaurant manager.
Assist clients in menu decisions.
Provide consistent, prompt and friendly service.
Maintain cleanliness in dining area
Participate in monthly staff meeting and training sessions.
The Veranda A La Carte Restaurant
Responsibilities:
Responsible for restaurant actual set up.
Take and serve orders from the guest.
Serve the specialty dishes at table as required.
Checked the guest to ensure that they are enjoying their meal.
Responsibilities:
Welcoming the customers with proper verbiage and taking their food orders politely.
Transferring the food orders to the kitchen for getting it prepared.
Monitoring consistently the food and service quality.
Tallying the orders and collected cash at the end of the day.
Generating and forwarding the periodic cash reports to the higher management