Total Years of Experience: 26 Years, 8 Months
July 2003
To Present
OPERATION MANAGER
at TRANSIT DUTY FREE LTD
Location :
Tanzania
Transit Duty Free, is a private limited company which supports retail business, restaurants and bureau de change in the private sector companies with extensive presence in East Africa.
• Job Purpose: Oversee Entire Operation and Maximize Sales.
• Inventory, reports, scheduling and payroll management
• Extensive work with visual standards and merchandising high-ticket items
• To provide excellent customer service through identifying and meeting customers' needs and advising on products.
• Ability to effectively hire, train, and manage staff
• Job Purpose: Oversee Entire Operation and Maximize Sales.
• Inventory, reports, scheduling and payroll management
• Extensive work with visual standards and merchandising high-ticket items
• To provide excellent customer service through identifying and meeting customers' needs and advising on products.
• Ability to effectively hire, train, and manage staff
January 2002
To April 2003
SHOWROOM MANAGER
at rivoli group
Location :
United Arab Emirates - Dubai
Rivoli Group LLC has been synonymous with luxury lifestyle retail the Rivoli Group has established a footprint in the UAE, Oman, Qatar and Bahrain with a diverse portfolio featuring over 110 international prestigious brands.
• Building Customer Relation and determining Customer Satisfaction, Acquiring New Customer and retaining existing Customer.
• Ensuring Complaint Management System eliminates root causes.
• A positive approach to drive performance and attain higher level of efficiency thru proper Merchandising, Stock and Inventory Control.
• Determining Customer Satisfaction including satisfaction with competition. Customer and Market Focus
• Building Customer Relation and determining Customer Satisfaction, Acquiring New Customer and retaining existing Customer.
• Ensuring Complaint Management System eliminates root causes.
• A positive approach to drive performance and attain higher level of efficiency thru proper Merchandising, Stock and Inventory Control.
• Determining Customer Satisfaction including satisfaction with competition. Customer and Market Focus
July 1999
To December 2001
Asst Supervisor Special Officer HSBC
at hsbc bank
Location :
India - Mumbai
HSBC Bank , In India, the Bank offers a comprehensive suite of world-class products and services to its corporate and commercial banking clients as also to a fast growing personal banking customer base.
• Covering a gamut of Banking activities right from effecting a transaction to post transaction queries.
• Apprising the Customer with HSBC products and simultaneously Tele marketing HSBC products globally.
• To acquaint HSBC staff at Branch level on Personal Banking and technicalities of the IVR through regular Presentations and Branch visits.
• Resolve Complaints pertaining to erroneous Billing and Technical Snags.
• Additional Responsibilities of a Team Leader.
• Implemented training course for new recruits speeding profitability
• Covering a gamut of Banking activities right from effecting a transaction to post transaction queries.
• Apprising the Customer with HSBC products and simultaneously Tele marketing HSBC products globally.
• To acquaint HSBC staff at Branch level on Personal Banking and technicalities of the IVR through regular Presentations and Branch visits.
• Resolve Complaints pertaining to erroneous Billing and Technical Snags.
• Additional Responsibilities of a Team Leader.
• Implemented training course for new recruits speeding profitability
May 1997
To June 1999
Front Office Assistant
at ASTORIA AND AMBASSADOR HOTELS
Location :
United Arab Emirates - Dubai
Astoria and Ambassador Hotels 3 star property carries a long legacy of Hospitality Excellence and goodwill is well equipped with modern conferencing facilities for conducting business meetings, product launches, dealer incentives, business presentation and social meets
• Manning Front Office.
• Take bookings, make reservations, billing and night audits.
• Ensure inter-departmental co ordination for the pleasant stay of a guest (Security/House keeping, etc).
• Liaise with Jet Tours, Orbit Tours.KLM.Air India, Gulf Agency, MMI and others for Reservations.
• Tour Counselor.
• Design Tour packages to promote City Tours, Desert Safaris and Guide for Dubai Shopping Festival.
• Immediate Redressal to a Guest’s grievance
• Manning Front Office.
• Take bookings, make reservations, billing and night audits.
• Ensure inter-departmental co ordination for the pleasant stay of a guest (Security/House keeping, etc).
• Liaise with Jet Tours, Orbit Tours.KLM.Air India, Gulf Agency, MMI and others for Reservations.
• Tour Counselor.
• Design Tour packages to promote City Tours, Desert Safaris and Guide for Dubai Shopping Festival.
• Immediate Redressal to a Guest’s grievance
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