Property Manager
United Development Company (UDC)
Total years of experience :25 years, 10 Months
United Development Company PSC (UDC) is a leading Qatari shareholding company with a mission to identify and invest in long-term projects contributing to Qatar’s growth. The Pearl Qatar Project is a $14-billion dollar reclaimed island 4-million square meters and will be home to over 40’000 residents. www.thepearlqatar.com
Property Manager objective is to maximize the revenues from Property Management of UDC Residential Properties to meet the ROI (Return on Investment)
Ensure UDC developed buildings & apartments received from the Technical Department meets UDC standards & are snag/defect free
Manage the takeover of properties, coordinate routine inspections for all properties, and report all deficiencies to respective parties.
Ensure all defect rectifications to meet UDC standards.
Ensure that all UDC properties are maintained to the highest level for possible viewing by UDC investors.
Ensuring Properties are fit for occupancy and meet safety regulations
Manage Facilities Management contracts for UDC owned buildings & apartments
Responsible for over 35 buildings comprising of over 1200 apartments
Currently in process of taking over 6 buildings comprising of over 580 apartments in Medina Centrale
Supervise & oversee the operation of the department, leading a team of 2 Property Coordinators, 5 Property Supervisors, 2 Receptionists, 3 Document Controllers & 1 Personal Assistant.
Develop annual budget, business plans and set KPI’s for the Property Management Team.
THE EMIRATES PALACE Abu Dhabi UAE December 2008 - May2010
Executive Housekeeper
Unique 7 Star Palace Hotel offering a palace experience to guests from around the world. The award-winning hotel offers luxurious accommodation, beautiful recreational facilities, world-class conference facilities and much more. www.emiratespalace.com
Managing and ensuring well-organized department consisting of 500 staff meet the hotels objectives
Develop annual budget, business plans and set KPI’s for the team.
Managing cost efficient/saving to meet departments objectives and hotel budgets
Responsible for up keeping, maintenance & cleaning of entire hotel, rooms and common area’s to a standard well above 5 star level. Ensuring the maintenance department conducts rectifications of all snags & defects within the hotel and surrounding areas meet set standard
Handling of all top VIP’ guests including following protocol procedures for their stay
Replacing the Hotel General Manager twice a month (Manager on Duty) ensuring entire hotel smooth operation and meets hotel objectives
Manage Facilities Management contracts for Hotel, rooms, restaurants & common areas
Managing set up of major functions such as concerts, film premiers, conferences, etc.
THE EMIRATES PALACE Abu Dhabi UAE March 2007 - December 2008
Housekeeping Manager
Managing the operation, up keeping, maintenance & cleaning of 302 rooms in the west wing in hotel, including common area’s
Coordinating & coaching a team of up to 100 housekeeping staff, ensuring cleaning standards are consistent & efficiently executed above and beyond the expectations of guests and hotel management
Ensuring the daily maintenance and cleanliness is done in common areas, function rooms, GCC chamber, hotel grounds such as beach, recreation areas, and pools
Responsible for all training, SOP’s, monthly tasks are completed
Overseeing Facility Management contractors for Hotel, rooms, restaurants & common areas
Dealing with any guest complaints
PALACE OF THE LOST CITY Sun City South Africa August 2005 - February 2007
Executive Housekeeper
Renowned 5 Star Hotel situated in the Pilanesberg Game Reserve surrounded by a man made City called Sun City. The Hotel is considered one of the best hotels in South Africa. www.cuncity.co.za
Managed the housekeeping department and ensuring over 338 rooms are kept up to standard focusing on cleaning and maintenance, managing the linen & uniform room, managing the cleaning of all kitchens, back of house & common areas.
Managing and ensuring all policies, procedures & training is in place. Coordinating the payroll of over 300 staff
Develop annual budget and set KPI’s for the department
Ensuring all landscaping areas are always presentable & as well as managing day to day operation of the flower shop Personally looking after top VIPs including Oprah Winfrey and 80 of her guests
Ensuring the hotel, rooms & surrounding areas are always presentable and defect/snag free
Handling of all disciplinary procedures, training and payroll of over 350 staff
ENTERTAINMENT CENTER, CASCADES HOTEL, STAFF VILLAGE, VALLEY OF THE WAVES BEACH, SUPER BOWL & SANTORINI RESTAURANT (PRESTIGE), Sun City South Africa
These locations form the heart of Sun City, Sun City provides a variety of services to international and local visitors such as : manmade beach (Valley of the waves), entertainment center is packed with exciting activities such as gambling, 2 international Golf courses, shopping, and all sorts of other entertainment.
Contract Manager June 2005 - August 2005
Managing & coordinating the day to day operation including maintenance & cleanliness of all common areas, kitchens, back of house, public areas, gaming areas, restaurants, beach, super bowl and all banqueting rooms
Handling of all staff related issues such as : leave, payroll, IR, HR for over 300 staff
Develop annual budget and set KPI’s for the department
Responsible for the inspection of all areas and identifying all defects/snags and ensuring the rectification of these are completed by the maintenance department in a timely manner and to set standards
Managing the residential staff buildings, ensuring company’s objectives are met
Managing all major landscaping areas, pool and beach areas, ensuring these areas are kept up to standard
FRONT LINE SECURITY South Africa August 2002 - June 2005
Manager / Co Owner
Privately owned Security Company, which supplied personal security services to various industries such as banks, residential & commercial buildings and hotels.
Managing sales, marketing and administration of the company
Identifying potential new clients and growing the business
Maintaining healthy relationships with existing clients
Handling all debtors and creditors
Coordinating with over 200 security officers on the daily site and responsible for allocation of job responsibilities
COURTYARD BRUMA HOTEL South Africa June 1998 - July 2002
Accommodation Services Manager (Executive Housekeeper)
Reservations Manager
Receptionist
Night Auditor
4 Star hotel catering to business guests from all over South Africa, Part of the very successful City Lodge Hotels group. www.citylodge.co.za
Managing day to day cleaning and up keeping of 169 rooms and entire hotel including common areas, pool & landscaping areas
Managing operation of entire hotel on weekends as General Manager, overseeing restaurants, kitchens, reception and overall hotel
Managing and ensuring all policies, procedures are in place and carrying out the training and management of the timekeeping of over 60 staff
Managing stock control and overall costs for the department and providing responsible storage of chemicals and hazardous solutions
