Manager
Uphoria Executive Cars
Total des années d'expérience :12 years, 6 Mois
• Responsible for the implementation and improvement of business strategies that are conducive to efficient running and developing long term business accounts
• Ensured high standard of delivering in the day to day running of chauffeuring business through extensive planning and organisation
• Actively approached new clients to advertise service and secure future business
• Developed and maintained company policies, procedure and documentation following the PRINCE2 methodology
• Successfully managed financial processes within tight schedules including invoicing clients and ensuring wages payments to staff
• Achieved excellent rates of client and customer satisfaction through effectively handling incoming queries and monitoring customer satisfaction rates
• Delegated responsibility for day to day running of the busy service station in line with strict health and safety and local authority council regulations
• Delivered training and development for new and existing staff ensuring operating protocols were understood and implemented in practice
• Supported the delivery of weekly safety meetings reviewing any hazards or incidents and assisted in the facilitation of monthly site meetings
• Instrumental in the setting and exceeding achievement of weekly and monthly targets
• Instrumental team member with analysing and advising on project policy, procedures and documentation using PRINCE2 methodology
• Supported the project team and organised seminars and events with design of leaflets and online distribution through promotion and online media platforms and advertising channels
• Successfully carried out an audit on the outdated internal system raising areas of concern to the project team to rectify and update materials ensuring accuracy
• Responsible named person for Health and Safety Analyser role ensuring HAZOP (Hazard and Safety Operability) analysis for the whole plant was undertaken and findings recorded
• Analysing possible consequences of any issues and planning for preventative measures to be implemented to avoid any incidents
• Successfully produced a written process document using Turbo-CAD software for diagram production and associated explanations, ensuring all staff had documented standardised processes to follow ensuring efficiencies and safety controls when using the reactors