Agency Services and Brokers Operations Manager
metlife alico
Total des années d'expérience :23 years, 3 Mois
Shifting the reporting systems in the company from manual to automated by using the latest technolgies in the business reports automations (such as Cognos, Business Intelligence system, etc…)
Experience with call centre management/ complaints handling process and systems.
Maintaining excellent relationship between the company’s and its internal customers (MetLife Alico Agents/Brokers)
Developing new process flows, procedure documentations, manuals, Sales policy, strategic plans, etc, ,
Performing several customer satisfaction surveys and based on evaluation reports improve response time and follow-up procedure.
Was able to find solutions for many major problems in the company such as new commission payments rules in UAE, QFC regulations, etc…
Since this distribution channel was growing speedly, i was moved to the banc assurance departement to handle the operational issues, in few months i was able to handle all technical/ logistic back up of the Bancassurance operations to ensure Banks satisfaction.
When I started my career in MetLife Alico at Agency Services I was responsible for financial reports and some sales analysis and during that period I developed some effective methods in moving the reports from manual to system generated reports which has increased the productivity and efficiency in Agency Services.
4 years indoors sales on a part time basis, in our family business selling electronic appliances.
1 month training in manual and computer auditing of companies’ balances.
2 weeks course in Operational Bank Techniques.
3 months training in Accounting and Auditing.
3 months as a cashier assistant on a part time basis.
Graduated with a BA in Business Administration, Accounting and Auditing with high grades.
Lebanese High School, Science Section, Ordinary Session.