Froilan Borre

- Responsible for end-to-end recruitment for roles across all levels and departments - Tech and Product, Commercial (business development, account management, onboarding support, customer success), Marketing, HR, Finance and Legal Compliance, Administration and Facilities
- In-charge of new hire onboarding and induction
- Created policies and procedures, templates and forms, and related digital assets
- Designed and implemented a compensation strategy based on market research and pay surveys
- Implementing standardized programs and activities geared towards smooth people operations, employee
retention and engagement
- Maintaining relevant digital platforms to manage employee database, payroll and benefits programs

- Works with the regional talent development team in designing and implementing initiatives under learning, development and performance
- Collaborates with People partners and business heads across 9 countries to identify development needs specific to the markets, functions and job groups
- Manages assigned aspects of performance management: OKRs, goal-setting, performance reviews, growth plans - rolled out the new process (mid-year check-ins and year-end reviews) in alignment with Delivery Hero central team, created the reports and calibration sheets, pushed for completion of goals submission, self- and manager evaluations, and growth plans
- Creates resources and material in various media to promote TD programs; manages the tone and cadence of TD-related communications
- Maintains timeliness and accuracy of TD data and metrics tracking by updating and sharing custom-built dashboards - these are then used as basis for creating, revising, or proposing TD programs and advising market/function heads in their decision-making
- In-charge of maintaining Talent Development’s internal website - an online resource where TD houses related templates, documents, guidebooks, tutorials, etc.; responsibilities range from content creation, communication strategy, back-end maintenance and troubleshooting, stats monitoring and reporting.

- Responsible for the full recruitment cycle for roles in the local and regional level and across a variety of functions and job bands; from requisitions, sourcing, interviews, offer negotiations and onboarding
- Working with the global talent acquisition team to build creative strategies around sourcing and attracting the best talent in a competitive market; proposed and executed employer branding initiatives, audited Carriage’s web and employer social media presence
- Partnering with function managers to understand their manpower requirements; documenting and securing approvals for recruitment activities and budget
- Coordinating new joiner onboarding activities; working with the Admin department for visa processing and other arrangements like relocation payment, temporary accommodation, residency documents, orientation sessions, issuance of equipment and office items as well as access to shared resources
- Creating and maintaining recruitment dashboards with accurate and reliable data for referencing, demographics and analytics purposes
- Supporting the business units and relevant People team members for internal recruitment and employee referral processes
- Maintaining contact and continuous collaboration with Delivery Hero’s central People Operations Team for initiatives and projects related to talent acquisition, people systems and brand-wide communications
ACHIEVEMENTS:
- Appointed as the project lead for building the Commercial team across all markets (UAE, Saudi Arabia, Kuwait, Bahrain and Qatar)
- Worked with the business unit heads, talent acquisition global head and the regional teams to standardize the selection process and systemize the hiring criteria and technical assessments catered to each department’s requirements
- Developed a profiling system for efficient pipelining and best placement of candidates and applicants
- Instrumental in building relationships with executive search and recruitment agencies

- Reports to the HR Operations management team in the head office in Saudi Arabia and serves as point-ofcontact for all HR-related matters in the UAE and Bahrain including recruitment, payroll, performance management, induction and onboarding, liaising with external organizations, and other related areas
- Prepares, updates and maintains employment records related to events such as hiring, termination, leaves and job status changes
- Develops and implements HR policies and procedures, and conducts awareness trainings or disseminates such information through existing channels of communication
- Facilitates recruitment activities, from sourcing up to onboarding, in accordance with manpower plan
- Monitors staffing needs in the UAE centers by keeping track of active or inactive/on-leave employees to ensure that manpower needs are met and sales operations teams function smoothly
- Addresses complaints, mitigates conflicts, investigates and resolves disputes among staff and manages all employee relations issues
- Utilizes Nadec’s HR management software to approve employee requests, handle HR inquiries, and facilitate timely renewal of all employee contracts, IDs, permits and other pertinent documents
- Coordinates with other business units within the company to ensure all HR services are delivered and employees are well-informed and engaged on all company goals and targets

- Assists the Organizational Development Manager and the Training and Development Manager in the planning, implementation and evaluation of organizational development and training initiatives
- Works closely with the OD Director in drafting, proofreading, securing approvals, monitoring implementation, and disseminating new and updated company policies
- In-charge of the Employee Onboarding and Induction Program, point-of-contact for internal communication and manages company newsletter
- Utilizes NADEC’s customized Oracle-based ERP system and HRIS for the full cycle of performance management exercise, mid-year reviews and year-end reviews; completing and consolidating job descriptions, organizational structures and salary grading system in coordination with all business units
- Works with the HR GM in designing, administering, analyzing and presenting regular company-wide surveys and employee engagement studies
- Participates in recruitment campaigns and initiatives, maintains a database of CVs for candidate pooling, and up to speed with the full recruitment process from sourcing to onboarding
- Assists in training programs and company events - from planning to implementation phase
- Serves as the contact person for the HR department and the leadership team in drafting and sending out
company-wide communication as well as correspondence with other company stakeholders

 Serves as an HR generalist handling employee relations, local and overseas recruitment and hiring, new-hire orientation and briefing, communications, policy implementation, information dissemination and payroll administration
 Functions as the logistics officer overseeing the receipt and distribution of items imported from the Gulf Region and Europe, following-up with couriers and shipping companies, ensuring prompt documentation, invoicing, delivery and payment from end-users
 Manages the calendars of the General Manager, Deputy General Manager and the Operations and Technical Manager; handles all appointments, meetings, travel arrangements, document preparation and financial matters
 Conducts research and prepares reports and presentations specific to the requirements of clients or prospective business associates regarding company profile, status of projects, business proposals, and the like
 Manages events and functions sponsored and/or organized by the company
 Works as a liaison officer for key government and private offices
 Prepares statistical reports, financial statements, written correspondences and other documents
 Acts as frontline coordinator for clients and suppliers, represents the company on meetings and decision-making sessions with executives from clients’ offices
 Maintains electronic and back-up copies of all pertinent and official company documents, creates and updates company forms and templates
 In-charge of daily office operations, procurement of supplies, and delegation of tasks for all manpower

 Handles customers’ queries regarding their financial status, credit card bills, and charges disputes
 Auccurately assists customers with details regarding credit card activation, due dates, credit limits, payments, balance transfers and self-service
 Works with a team of Operations Associates and attends regular meetings to be informed of latest procedure updates and strategies to meet KPIs and sales targets

 Conducts over-the-phone screening and face-to-face initial interviews before endorsing qualified applicants to their local hiring managers
 Assesses and secures the best-fit candidates and walks them through initial interviews until job offer stage and beyond
 Coordinates with the process owners in the United States and Sweden to keep track of recruitment requirements and details regarding job descriptions and minimum requirements for specific positions
 Prepares and updates the weekly recruitment status report, manpower complement and recruiter scorecard
 In-charge of employee communications (bulletin boards, newsletter, work station concerns, complaints)
 Participates in organizing job fairs and talent acquisition programs
 Reviews applications, maintains candidate pool, performs background checks

Talent Acquisition Assistant - (September 2006 to December 2006)
 Assists recruitment specialists with administering computer-based tests to applicants, provides assistance to job fair facilitators, does applicant call-outs for interview and exam schedules, performs document-filing and occasional clerical duties
 Organizes briefing, orientation and training for newly-hired employees
 Handles employee complaints and escalates them to the right department when necessary

Technical Support Representative - (for Verizon Online Internet subscribers)
 Provides technical support to DSL customers, walks customers through installing, setting-up and troubleshooting internet connection issues, answers customers queries and concerns regarding their DSL service
 Escalates customers’ issues to appropriate departments when necessary

 Receives calls, listens to and solves customers’ issues (service, network and equipment concerns), attends to their needs, does directional selling, assists in basic phone troubleshooting
 Helps customers with billing concerns, explains call costs and other charges they may have questions about
 Ensures full customer satisfaction by following company procedures and best judgment decisions