Director: Pre-Sales Manager, Technology and Services Department / Cisco Product Manager / AWS Lead
Ebttikar Technologies Company
Total years of experience :35 years, 1 Months
-Cisco Product Manager
-AWS Cloud Company Transformation Program Leader
• Leading the development and delivery of the pre-sales function covering all technologies (including infrastructure, security, networking, servers and storage) ensuring it supports current and future demand to meet business objectives.
• Managing performance and welfare of a team of 12 at peak, defining individual targets, conducting appraisals and supporting the team within their roles as required.
• Facilitating staff development through personal mentoring and coordinating training placements.
• Personally supporting the sales cycle for technical and solution-based activities, taking ultimate accountability for the accuracy and suitability of quotations issued to clients.
• Overseeing the prompt and appropriate resolution of departmental issues, identifying opportunities to improve performance and implementing appropriate change.
• Maintaining technical competence by keeping abreast of new product enhancements, best-practices and procedures.
• Plan and monitor budget of presales department
• Adhering to company values and mission and vision while working with internal and external parties
• Oversees department processes and procedures
• Prepares and plan technical material related to product updates and technical services awareness to sales and marketing team as well as customers.
• Report to management yearly summary of major activates with timelines and accomplished tasks.
• Coordinates and supervise activities with third party and subcontractors partnering in the same projects during the proposal building
• Maintain effective log of all communication and important correspondence between divisions related to proposing for important bids
• Helps maintain company website
• Study and filter bids and IT infrastructure quotation requests before sending to presales team to build and propose a solution
• Responsible for department budget and development plan for the resources
• Assigns and delegate responsibilities among presales, sales and support personnel to do requirement analysis, execute meeting with customer organizations and perform needed site surveys
• Focal point of contact for customers, sales, project management and implementation team. Responsible for preparation and development of proposal materials and resources needed to complete sales and projects.
• Prepare process and communication templates and design documents formats to respond to customer bids and quoting requests
• Responsible to vendor relation and communications
• Ability to work and communicate with several customer organizations as well as with all departments and external parties during the process of bidding.
• Key liaison person between sales, implementation and project management teams to ensure our proposal meets the standards to ensure project deliverables in least cost and best usage of resources
➢ Providing state-of-the art technology-driven Network Management and Enterprise Management Solutions to clients to build and deploy integrated/interoperable solutions in the networking, security, storage, systems and enterprise management domains.
➢ Analysing existing client systems to evaluate effectiveness, constructing comprehensive technical overviews of current technology and applications, devising and presenting business proposals for the implementation of new systems and solutions.
➢ Planning, monitoring and assigning project resources in coordination with Project Managers, providing effective technical solutions that best meet project objectives adhering to scope, time, and cost constraints whilst ensuring high quality of customer service.
➢ Creating RFPs/RFIs to determine organisational needs, evaluating potential systems solutions from vendors and short-listing the most suitable new systems for further investigation.
➢ Conducting technical presentation for clients and advising them in dealing with infrastructure and security challenges and achieve greater business success, aligning their IT strategy with their business strategy.
➢ Architect for robust network management solutions from Solarwinds(Orion), Cisco (CiscoWorks) and HP (OpenView), focusing on improving network performance and IT service uptime.
Key Achievements - Key role in successful closing deals, generating strong revenue for the company.
➢ 2005: Saudi Telecom - Support & customization of Network Management in a high availability IT structure.
➢ 2005: Saudi Monetary Agency - LAN Management Solution & customization to enable Help Desk to provide 24 hour support for the most critical network in the industry.
➢ 2004: Riyadh Bank - Business-critical system migration. Devised a new solution that maintained current customer user interface experience, with customized scripts to handle events and report generation.
➢ Identifying and maximizing opportunities within the client portfolio to increase revenue by cross selling additional services, extending networks and enhancing business relationships.
➢ Conducting market research and competitor analysis to identify lucrative business opportunities to contribute to marketing and pre-sales action plans. Collating information and formulating strategies to optimise performance parameters and business outputs.
➢ Building strategic relationships with customers and striving to exceed their expectations by offering tailor-made, end-to-end innovative and integrated IT solutions as well as delivering unprecedented levels of customer service to ensure repeat custom and client referral.
➢ Negotiating pricing strategies with suppliers for vendor solutions, maximising margins while promoting and maintaining relations with major accounts and suppliers.
Key Achievements
➢ Acting as a solution architect on many winning project bids.
➢ Delivering training and support to the resources team and other agents as required.
➢ Successfully enhancing relationships with clients to deepen penetration.
Responsible for implementation tasks for HP Enterprise Management Solution from HP and Cisco.
Worked as Implementation and Response Center Support Engineer for various technologies including:
HP Unix
Windows Servers
HP Openview NNM
HP3000
2nd Class Honors Award, GPA 4.25/5 Other Professional Certifications: • Leadership & Management Master Class - KSA • Cloud Computing Specialist Training – Singapore • HP Systems Products Update – Stuttgart, Germany • HP Systems Solutions – Barcelona, Spain • FTTX Megna Training/ Seminar, Informa - UAE • ITIL Manager Certificate / IT Service Delivery, October 2006 • ITIL Foundation Certification, June 2006 • Certified OpenView Consultant: HP OpenView Network Node Manager NT & • UNIX (1999) and HP OpenView Operations (2001) • FTTX Megna Training/ Seminar, Informa, UAE (2008) • Several Update presales sessions on HP Software, Dubai/Spain (2007/ 2008) • ITIL Service Manager (Delivery & Support), Itpreneurs, KSA (2006) • CA Network and System Management, CA, KSA (2005) • CA DeskTop Management, CA, KS (2005) • HP OpenView Presales Update, HP, UAE (2004) • Network Node Manager II (update), HP, UAE (2003) • HP OpenView Operations for Windows(update), HP, UAE (2003) • CiscoWorks 2000(CWENT) , Synergy, KSA (2003) • Orsyp Job Scheduler, Orsyp, France (2001) • HP OpenView VantagePoint Operations II, Hewlett Packard, USA (2001) • Advanced problem Solving & Decision Making, Alfaisaliah, KSA (2000( • Introduction to Cisco Router Configuration, Alfaisaliah, KSA (1999) • Advanced HP OpenView ITO Training, Hewlett Packard , USA (1998) • HP OpenView Desktop Administration , Hewlett Packard, USA (1998) • HP ITO Training, Hewlett Packard, France (1997) • Advanced HP OpenView Network Node Manager, Hewlett Packard, USA (1997) • HP Optical and DAT products, Hewlett Packard, England (1994) • Skills for Higher Performance, Learning Tree, USA (1993)