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Lubna Swaiti, Technology Services Lead Engineer- Hamad International Airport

Lubna Swaiti

Technology Services Lead Engineer- Hamad International Airport

Qatar Airways

Location
Qatar - Doha
Education
Bachelor's degree, Electronic Engineering
Experience
9 years, 8 Months

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Work Experience

Total years of experience :9 years, 8 Months

Technology Services Lead Engineer- Hamad International Airport at Qatar Airways
  • Qatar - Doha
  • My current job since February 2024
IT Senior Service Desk Specialist at Supreme Committee for Delivery and Legacy
  • Qatar - Doha
  • January 2022 to April 2023
IT service desk team leader at Ministry Of Public Health - Qatar
  • Qatar - Doha
  • July 2020 to December 2021
IT support engineer at GBM Qatar
  • Qatar - Doha
  • May 2017 to July 2020
IT support engineer at Independent school Qatar
  • Qatar - Doha
  • October 2012 to October 2014
Technical Support Engineer at he BlueZone Jordan (Internet Service Provider Company -WiMAX)
  • Jordan
  • February 2011 to July 2011

Customer care; communicate with customers regarding any internet connection problems.
•Back office; follow up with the customers on the status of problem resolution.

Presales Engineer at Enterprise Business Unit, Jordan Telecom Group (Orange)
  • Jordan
  • July 2009 to April 2010

Education

Bachelor's degree, Electronic Engineering
  • at Teleprobe CenterPrincess Sumaya University for Technology
  • January 2008

courses: Cisco certified Network Associate (CCNA)

Specialties & Skills

Active Directory
+Endorse 1
IT Technical Support
+Endorse 1
Windows Server
+Endorse 1
Service Desk
+Endorse 1
IT Service Management
+Endorse 0
CUSTOMER SUPPORT
+Endorse 0
LA SOLUCIóN DE PROBLEMAS
+Endorse 0
MICROSOFT OFFICE
+Endorse 0
ACTIVE DIRECTORY
+Endorse 0
BUSINESS ENGLISH
+Endorse 0
CCNA
+Endorse 0
CCNA
+Endorse 0
COMPUTER HARDWARE
+Endorse 0
COUNCIL
+Endorse 0
EMAIL
+Endorse 0

Languages

Arabic
Expert
English
Expert

Memberships

Jordan engineers association
  • membership
  • June 2008

Training and Certifications

ITIL4 Foundation (Certificate)
Date Attended:
November 2019
COBIT 2019Foundation (Certificate)
Date Attended:
January 2020
Microsoft Azure (Training)
Training Institute:
New horizons
CCNA (Training)
Training Institute:
Jordan
Date Attended:
January 2010
ITIL v3 Foundation 2011 (Training)
Training Institute:
new horizons
PMP 6th Edition (Training)
Training Institute:
n
MCSA Office 365 (Certificate)
MCSA Win server 2012 (Certificate)