Total Years of Experience: 17 Years, 7 Months
August 2017
To Present
Specialist
● Ensuring that the website delivers a great customer experience.
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
June 2018
To Present
Consultant
● Ensuring that the website delivers a great customer experience.
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
Ecommerce Specialist - Freelance project - topwatches4u.com
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
Ecommerce Specialist - Freelance project - topwatches4u.com
November 2019
To February 2021
● Revamp online stores.
Handling Ticketing System - Freelance Project - ShopGo
Handling Ticketing System - Freelance Project - ShopGo
December 2018
To May 2019
● Resolving Merchants’ tickets within the SLA.
● Monitor open issues to ensure business expectations are met.
● Monitor open issues to ensure business expectations are met.
June 2018
To September 2018
Specialist
Own the process of launching the online store
August 2016
To June 2018
Team Leader
at E-commerce
Location :
United Arab Emirates
● Own overall relationship with clients, which include: increasing adoption, ensuring retention,
and satisfaction.
● Identify renewal risk and collaborate with internal teams to remediate and ensure a successful
renewal
● Enable active relationships with customers throughout their subscription lifetime, by working
closely with other stakeholders (e.g., Sales, Marketing, Customer Support).
● Work to identify and/or develop upsell opportunities and close them.
● Influence future lifetime value (LTV) through higher product adoption, customer satisfaction,
and overall account health
● Manage account escalations through priority email.
● Reduce churn rates.
● Hire and train new team members.
● Set the KPIs for team members.
● Provide timely feedback to the company regarding service issues, bug issues or customer
concerns
and satisfaction.
● Identify renewal risk and collaborate with internal teams to remediate and ensure a successful
renewal
● Enable active relationships with customers throughout their subscription lifetime, by working
closely with other stakeholders (e.g., Sales, Marketing, Customer Support).
● Work to identify and/or develop upsell opportunities and close them.
● Influence future lifetime value (LTV) through higher product adoption, customer satisfaction,
and overall account health
● Manage account escalations through priority email.
● Reduce churn rates.
● Hire and train new team members.
● Set the KPIs for team members.
● Provide timely feedback to the company regarding service issues, bug issues or customer
concerns
December 2011
To April 2015
Project Specialist
at Hewlett Packard (HP)
Location :
United Arab Emirates
● Coordinate end-to-end procurement activities from order management to HW delivery.
● Providing B2B procurement and other logistic processes to the required orders.
● Tracking of HW delivery, staging, on-site installation, resources utilization and provide reporting.
● Support large scale planned deployments.
● Provide end-to-end solutions for large deployments.
● Inventory Management and HW reconciliation.
● Single point of contact for Customers in the region through service delivery managers and
project managers.
● Monitor the service event through completion for compliance.
● Work with escalated customers and recommend actions in post incident reviews. Provide
monitoring and reporting service of cases in the project.
Software Quality Control - Integrated Standard Solutions (ISS)
● Providing B2B procurement and other logistic processes to the required orders.
● Tracking of HW delivery, staging, on-site installation, resources utilization and provide reporting.
● Support large scale planned deployments.
● Provide end-to-end solutions for large deployments.
● Inventory Management and HW reconciliation.
● Single point of contact for Customers in the region through service delivery managers and
project managers.
● Monitor the service event through completion for compliance.
● Work with escalated customers and recommend actions in post incident reviews. Provide
monitoring and reporting service of cases in the project.
Software Quality Control - Integrated Standard Solutions (ISS)
June 2011
To December 2011
● Review product design documentation to ensure that requirements stated are correct.
● Report the bug and suggest solutions.
● Execute test plans and create test reports to describe program evaluation, testing, and
correction.
● Report the bug and suggest solutions.
● Execute test plans and create test reports to describe program evaluation, testing, and
correction.
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