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Farah AlTaweel, Consultant

Farah AlTaweel

Consultant

Jordan

Bachelor's degree, Marketing and sales training

Work experience

Total years of experience: 13 years, 9 months

Consultant

June 2018 - Present

June 2018 - Present

● Ensuring that the website delivers a great customer experience.
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
Ecommerce Specialist - Freelance project - topwatches4u.com
Job role:
Information Technology

Specialist

August 2017 - Present

August 2017 - Present

● Ensuring that the website delivers a great customer experience.
● Planning ahead and having a comprehensive digital marketing plan for the current and next
year.
● Utilising web analytics to improve business performance.
● Ensure content for new products is uploaded on time and is 100% accurate.
● Completing weekly and monthly reporting of key site KPI’s such as sales performance,
conversion, traffic and average transaction value.
Job role:
Information Technology

November 2019 - February 2021

November 2019 - February 2021

● Revamp online stores.
Handling Ticketing System - Freelance Project - ShopGo

December 2018 - May 2019

December 2018 - May 2019

● Resolving Merchants’ tickets within the SLA.
● Monitor open issues to ensure business expectations are met.

Specialist

June 2018 - September 2018

June 2018 - September 2018

Own the process of launching the online store
Job role:
Information Technology

Team Leader

August 2016 - June 2018

E-commerce

United Arab Emirates

August 2016 - June 2018

● Own overall relationship with clients, which include: increasing adoption, ensuring retention,
and satisfaction.
● Identify renewal risk and collaborate with internal teams to remediate and ensure a successful
renewal
● Enable active relationships with customers throughout their subscription lifetime, by working
closely with other stakeholders (e.g., Sales, Marketing, Customer Support).
● Work to identify and/or develop upsell opportunities and close them.
● Influence future lifetime value (LTV) through higher product adoption, customer satisfaction,
and overall account health
● Manage account escalations through priority email.
● Reduce churn rates.
● Hire and train new team members.
● Set the KPIs for team members.
● Provide timely feedback to the company regarding service issues, bug issues or customer
concerns
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Project Specialist

December 2011 - April 2015

Hewlett Packard (HP)

United Arab Emirates

December 2011 - April 2015

● Coordinate end-to-end procurement activities from order management to HW delivery.
● Providing B2B procurement and other logistic processes to the required orders.
● Tracking of HW delivery, staging, on-site installation, resources utilization and provide reporting.
● Support large scale planned deployments.
● Provide end-to-end solutions for large deployments.
● Inventory Management and HW reconciliation.
● Single point of contact for Customers in the region through service delivery managers and
project managers.
● Monitor the service event through completion for compliance.
● Work with escalated customers and recommend actions in post incident reviews. Provide
monitoring and reporting service of cases in the project.
Software Quality Control - Integrated Standard Solutions (ISS)
Company industry:
IT Services
Job role:
Management

June 2011 - December 2011

June 2011 - December 2011

● Review product design documentation to ensure that requirements stated are correct.
● Report the bug and suggest solutions.
● Execute test plans and create test reports to describe program evaluation, testing, and
correction.

Education

Jordan University of Science and

January 2011

January 2011

Bachelor's degree, Marketing and sales training

Jordan

courses: Technology

Skills

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REPORTS
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SALES
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B2B
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COM
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CONTENT MANAGEMENT
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CONVERSION
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CUSTOMER SUPPORT
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DELIVERY
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