Communications & Records Manager
Egyptian Exporters Association - ExpoLink
Total years of experience :18 years, 8 Months
• Ensuring Confidentiality of data and records
• Assigning and monitoring clerical, administrative and secretarial responsibilities and tasks among administration department
• Evaluating and managing staff performance and assessments
• Designing and implementing filing systems
• Establishing procedures for record keeping
• Responsible for all correspondences with the Ministries, Embassies and Commercial Offices Locally & Internationally
• Arranging all business trips (itinerary - Hotels - Visas)
• Responsible of ExpoLink's conference facilities including preparation of events, seminars and workshops in coordination with the technical department
• Organizing and supervising all of the administrative activities as well as monitoring employees work load and work rate to facilitate the smooth running of the office
• Organizing International meetings and appointments
• Responsible for ExpoLink's monthly report
• Organizing the recruitment of new staff
• Dealing with complex queries and complaints on the telephone, by email and in person
• Organizing local Events
• Assisting in the logistics plan for Furnex trade fair international visitors
• Responsible for faxes and info e-mail dissemination
• Handling international phone calls on behalf of the portfolio managers if they are out of country
• Assisting Portfolio Managers in their daily work
• Responsible for answering inquiries through telephone or E-mails or in person
• Writing English and Arabic letters and reports
• Responsible for conducting routine inspections to ensure that the spa areas are maintained and cleaned according to policy standards.
• Ensuring all staff member's-including therapists- maintain proficiency in performing all services offered.
• Monitoring recruitment needs for the Spa and assisting with the interview/selection process.
• Making sure that all reservations are being entered correctly into the computer through FIDELIO Software.
• Keeping files on all reservations.
• Ensuring that a high standard of customer care and treatment is delivered to each guest.
• Overseeing the day-to-day spa activities and managing reception spa personnel.
Provide administrative support to a department and/or Manager. Duties include general clerical, receptionist and project based work. Project a professional company image through in-person and phone interaction.
Major : Banking Minor : English Language Grade : Good Graduation project : Problems of the developing & marketing of the bank services. Grade : Excellent (199/200).