هبه صالح محمد العطيات, Customer Support and Order Processing

هبه صالح محمد العطيات

Customer Support and Order Processing

Feesheh for music instruments

Lieu
Jordanie - Balqa
Éducation
Baccalauréat, Nutrition & Food Processing
Expérience
5 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 3 Mois

Customer Support and Order Processing à Feesheh for music instruments
  • Jordanie - Amman
  • septembre 2017 à décembre 2018
teacher à وزارة التربية والتعليم
  • Jordanie - Balqa
  • septembre 2016 à juin 2018

To teach and educate students according to guidelines provided by the National
Curriculum Framework under the overall guidance of the competent education
authority;
• To teach and educate students according to the educational needs, abilities and
attainment potential of individual students entrusted to his/her care by the Head of
School or Head of Unit.

Content Moderator à IMENA
  • Jordanie - Amman
  • septembre 2015 à août 2016

i am working in Open Sooq its one of bussniss as Freelancer ( from home )
Activate and cancel ads
Modifying ads
The activation and cancellation of the comments on the adsand also the messages before being sent to the customer review and verifiable

customer care agent à wysada
  • Jordanie - Amman
  • mai 2015 à août 2015

Role
1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts.

Achievements:
1- Achieve 100% answered calls during my shift on daily basis.
2- Achieve the best evaluation in my performance in weekly basis.
3- Achieve the average handle time calls less than 1:20 sec /call.
4- Ability to deal with irate customers using excellent interpersonal-communication skills.
5- Ability to handle stress customer.
6- Acting as a team leader when its needed.
7- Giving induction and full training for new staff.

Customers Services Representative Csr à fiber business solution
  • Jordanie - Amman
  • mars 2014 à avril 2015

1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts

Customers Services Representative Csr à crystelcall
  • Jordanie - Amman
  • janvier 2014 à mars 2014

1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts.

sales & marketing manager à اكاديمية المستشارون المحترفون
  • Jordanie - Amman
  • septembre 2013 à novembre 2013

customer service & telemarketing

Éducation

Baccalauréat, Nutrition & Food Processing
  • à Balqaa Applied University
  • juin 2013

Nutritionists develop meals plans, educate on portion control and are qualified to prescribe special diets for the treatment or prevention of diseases, such as heart disease and diabetes..

Etudes secondaires ou équivalent, علمي
  • à ميمونه بنت الحارث
  • février 2010

Specialties & Skills

Phone Skills
Effective problem solving abilities
Communication Skills
Listening Skills
Customer Service Skills
• Excellent customer service skills ,IT skills and peoples skills
• Good spoken and written communications skills
• Good listening and questioning skills
• Excellent customer service skills
• Computer skills

Langues

Anglais
Moyen
Arabe
Expert

Adhésions

jordan agriculture engineers association
  • Agricultural engineer
  • September 2013

Formation et Diplômes

pre-intermediate 2 B (Certificat)
Date de la formation:
September 2010
Valide jusqu'à:
November 2010
(Certificat)
Date de la formation:
February 2013
Valide jusqu'à:
April 2013

Loisirs

  • Walking TV watching Shopping Paintball