هبه صالح محمد العطيات, Customer Support and Order Processing

هبه صالح محمد العطيات

Customer Support and Order Processing

Feesheh for music instruments

البلد
الأردن - البلقاء‎
التعليم
بكالوريوس, Nutrition & Food Processing
الخبرات
5 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :5 years, 3 أشهر

Customer Support and Order Processing في Feesheh for music instruments
  • الأردن - عمان
  • سبتمبر 2017 إلى ديسمبر 2018
teacher في وزارة التربية والتعليم
  • الأردن - البلقاء‎
  • سبتمبر 2016 إلى يونيو 2018

To teach and educate students according to guidelines provided by the National
Curriculum Framework under the overall guidance of the competent education
authority;
• To teach and educate students according to the educational needs, abilities and
attainment potential of individual students entrusted to his/her care by the Head of
School or Head of Unit.

Content Moderator في IMENA
  • الأردن - عمان
  • سبتمبر 2015 إلى أغسطس 2016

i am working in Open Sooq its one of bussniss as Freelancer ( from home )
Activate and cancel ads
Modifying ads
The activation and cancellation of the comments on the adsand also the messages before being sent to the customer review and verifiable

customer care agent في wysada
  • الأردن - عمان
  • مايو 2015 إلى أغسطس 2015

Role
1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts.

Achievements:
1- Achieve 100% answered calls during my shift on daily basis.
2- Achieve the best evaluation in my performance in weekly basis.
3- Achieve the average handle time calls less than 1:20 sec /call.
4- Ability to deal with irate customers using excellent interpersonal-communication skills.
5- Ability to handle stress customer.
6- Acting as a team leader when its needed.
7- Giving induction and full training for new staff.

Customers Services Representative Csr في fiber business solution
  • الأردن - عمان
  • مارس 2014 إلى أبريل 2015

1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts

Customers Services Representative Csr في crystelcall
  • الأردن - عمان
  • يناير 2014 إلى مارس 2014

1-Take Telephone calls on behalf of an organisation in order to fulfil customer requirements.
2-Sell services, provide customer service, undertake customer research.
3-Handle calls for the corporation.
4-Monitor tasks and reporting any concerns to management
5-Ensure that I having the required skills and knowledge to deliver professional service to customers in terms of attitude, information and using systems.
6-Ensure customer feedback is reported to team and management.
7-Give all support to the team leaders during the shifts.

sales & marketing manager في اكاديمية المستشارون المحترفون
  • الأردن - عمان
  • سبتمبر 2013 إلى نوفمبر 2013

customer service & telemarketing

الخلفية التعليمية

بكالوريوس, Nutrition & Food Processing
  • في Balqaa Applied University
  • يونيو 2013

Nutritionists develop meals plans, educate on portion control and are qualified to prescribe special diets for the treatment or prevention of diseases, such as heart disease and diabetes..

الثانوية العامة أو ما يعادلها, علمي
  • في ميمونه بنت الحارث
  • فبراير 2010

Specialties & Skills

Phone Skills
Effective problem solving abilities
Communication Skills
Listening Skills
Customer Service Skills
• Excellent customer service skills ,IT skills and peoples skills
• Good spoken and written communications skills
• Good listening and questioning skills
• Excellent customer service skills
• Computer skills

اللغات

الانجليزية
متوسط
العربية
متمرّس

العضويات

jordan agriculture engineers association
  • Agricultural engineer
  • September 2013

التدريب و الشهادات

pre-intermediate 2 B (الشهادة)
تاريخ الدورة:
September 2010
صالحة لغاية:
November 2010
(الشهادة)
تاريخ الدورة:
February 2013
صالحة لغاية:
April 2013

الهوايات

  • Walking TV watching Shopping Paintball