Support and Facilities Manager
Dubai Financial Market
Total years of experience :28 years, 4 Months
* Leading a team of Technical and non-Technical staff.
* Complete responsibility over the IT helpdesk and support team which includes performance management and KPIs.
* Development and implementation of IT Plans / Strategy.
* Data Center Design, Implementation and Management.
* Complete implementation of the 8600 Nortel core and 460 Nortel PWR switches.
* Complete implementation of the Right Fax solution.
* Complete implementation of the APC environment system for the Data Center
* Complete implementation of the UPS and Generator in DFM (Data Center, Brokers Offices, Staff Offices)
* Complete HP open view SM project to implement the ITIL framework (Incident, Change, Problem and Release Management. In addition to CMDB)
* Played the role of project manager and technical advisor in planning, designing and delivering a VOIP strategy for the Dubai Financial Market telephony infrastructure.
* Administration, implementation, and Technical support of an IP voice recording system (witness) and Avaya PABX system (IP phones S6.2)
* Installation and configuration of Windows 2003 servers, active directory, DHCP server, file servers and DNS servers.
* Coordinate and purchase from vendors on the product support activities (AMC)
* Estimate the annual budget requirements (AMCs and new projects)
Support and maintenance for Windows 95, 98 and Point Of Sale.
Installation, support and repair of:
* Data General data mini computers and their associated peripherals.
* AOS/VS, AOS/VS II, UNIX, DOS, WINDOWS, TCP/IP O/S.
Computer Complex System & Networks
