Shift Leader
Altayer group - Caffe Nero
Total years of experience :15 years, 3 Months
• Assist in managing the outlet operations and ensure brand guidelines are adhered to as required by the company and franchise standard.
• Manage the service team and ensure the highest standard of service is delivered.
• Facilitate system transactions and control Voiding system, opening & cash out procedure.
• Monitor stock levels at the outlet to ensure optimum stock levels are maintained.
• Maintain hygiene standards and monitor regular quality checks for the outlet.
• Handle all customer queries/comments to ensure customer satisfaction.
• Handle on Cash in and cash out procedures for service team.
• Carry out daily briefings and highlight set goals.
• Drawing up quotations for planned projects sometimes worth 2million dirhams.
• Project reconciliation for outstanding and finished projects.
• Assist Accountant with debtor’s reconciliation.
• Labour time sheet data capture of 30 laborers.
• Recording material such as red meranti wood, beach wood and oak wood received in the companies Goods received voucher book (GRV).
• Stocking material`s such as glue, paint and MDF sheets according to their various location in the warehouse with 30 bin locations.
• Carrying out periodical physical count of company stock.(Weekly/Monthly)
• Issuing material`s according to requisition’s which helped reduce pilferage by 80%.
• Maintaining daily and weekly report`s of material movement increasing accountability of materials.
• Maintaining sufficient stock`s at all times and reduce production delays by 0.