Government Relations Officer
Media Rotana Hotel
Total years of experience :16 years, 11 Months
• Process all types of visas including employment visas, residence visas for employees as well as for entertainers ( Tecom & immigration)
• Process and renew of permits and licenses including hotel trade license, liquor trading license, chamber of commerce certificates of registration, civil defense certificate for the hotel, etc.
• Process and renew of entertainers permits/N.O.C through Department of Tourism
• Registration process and renew for all hotel vehicles
• Obtain permits for special promotions such as raffles, publishing or advertisement displays as required
• Process and renew of PRO Card, Immigration Deposit Boxes, etc.
• Maintain and cultivate goodwill and good relationship with Government Departments and Agencies
• Be up to date with regard to any changes or amendments to the prevailing laws / rules / regulations, changes in forms / formats and other procedures and keep the Human Resources Department advised of such changes
• Submit relevant documents periodically to the immigration / labour office with regard to cancelled / absconding employees and delete from the hotel’s sponsorship list
• Complete departure and exit formalities for employees after cancellation of visas
• Obtain quarterly sponsorship reports from the immigration / labour office and tally sponsorships and re-submit to immigration / labour office with relevant support document
CID POLICE REPORT \ TELEPHONE OPERATOR:
MEDIA ROTANA HOTEL DUBAI
Responsibilities: • Update in the Police computer details of all in house guest that stays in our hotel
• Ensures that the passport scanning is done correctly by Front Desk and Guest Relations staff, highlighting any mistakes to the Front Office Manager
• Ensures that the updating of the information is done in a timely manner and that backlog at the Front Desk and Guest Relations are kept to the minimum
• Ensures accuracy in inputting the details in the Police computer as per the standard established by the Dubai Police
• Checks and ensures that the total guest count in the police system corresponds with that in Opera PMS at all times. Differences can only be temporary, must be investigated, followed up and resolved immediately.
• Completes all filing of the documents in a neat and orderly manner
• When assigned to man the lobby to assist in luggage and Guest Relations, we respond to all manners of inquiries regarding hotel facilities and room features
• Provides courteous service and responds promptly to guest requests and complaints
• Develops a thorough knowledge of room rates, room locations, type of rooms
• Maintains a clean, pleasant and neat image to guests at all times
• Attends daily briefing and provides feedback on the shift's occurrences
• Attends regular departmental meetings and provides input to improve departmental operations and services to guests
• Assists the Telephone Operator in answering the calls whenever required
• Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to supply information respond to guest queries
• Maintains awareness of guest profile through Opera PMS guest history and updates those accordingly for future reference
• Adheres to all company and hotel rules & regulations at all times
• Provides helpful, friendly and prompt personalized telephone service to all guests (external and internal)
Responsibilities:
• To be responsible for cashier's house fund, and its safekeeping.
• To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
• To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
• To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
• To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• To prepare cashier's summary and tally it with Micros (POS) reading at the close of his shift.
• To printing and tally transaction list from credit card machines with physical check, and Micros reading.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
To adhere to Company and Hotel rules and regulations at all times.
Responsibilities:
• Attends regular training sessions in line with the departmental SOP's i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes myself with all menus, promotions, and other relevant issues concerning the outlet (product knowledge)
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise en place work according to the whole day service requirements.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
TRAININGS ATTENDED
1- Introduction to Hospitality Industry
MEDIA ROTANA HOTEL DUBAI
2- Communication & Negotiation Skills
MEDIA ROTANA HOTEL DUBAI
3- Teamwork
MEDIA ROTANA HOTEL DUBAI
4- I CDL DIPLOMA
BRITISH INSTITUTION ( EGYPT)
5- Destination leadership
MEDIA ROTANA HOTEL DUBAI
• To be responsible for cashier’s house fund, and its safekeeping.
• To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
• To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
• To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
• To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• To prepare cashier’s summary and tally it with Micros (POS) reading at the close of his shift.
• To printing and tally transaction list from credit card machines with physical check, and Micros reading.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
To adhere to Company and Hotel rules and regulations at all times
Bachelor Degree in Accounting, Faculty of Commerce, Suez Canal University, Egypt May 2006