إيمان أحمد

Highlights:
• Primarily responsible for streamlining functions, covering a huge workload of benefits processing, ensuring consistent and correct application of the HR bylaws.
• Provided oversight and governance for HR bylaws, policies and procedures implementations, analyzed data and developed recommendations/ plans of compensation techniques covering Allowances, terminations, and final settlements; promotions; joining processes, leave encashment; loans; travel facilities; School fees; Qatari housing entitlements, etc.

Key Responsibilities:
• Providing advocacy for HR policies/objectives, establishing HR plans in consonance with goals/objectives for organization with regard to employee relations to establish positive employer-employee relationship and promote HMC Mission of delivering world-class care.
• Developing and implementing HR strategies that are clearly aligned with HR bylaws and policies, JCI standards, employee Entitlements and employee relations functions, implementing effective controls for achievement of the Action Plan against HR milestones and KPI’s.
• Overseeing all elements critical to the success of the HR function within the organization namely in selection, compensation and benefits management and best practices.
• Managing and steering strategic projects towards fruition, devising HR policies and aligning all HR operations to establish Hamad Medical Corporation decentralized leadership team towards achievement of strategic and operational objectives.
• Envisaging long and short term corporate goals, calibrating associated budgets and focusing on devising strategies to harness the synergy of existing personnel to achieve core business objectives.
• Administering job evaluation and grading systems to serve as a benchmark for promotions and increments in addition to managing employee benefit provisions.
• Providing guidance to top management and executives on matters pertinent to manpower planning, handling of employee issues and restructuring of organizational charts with focus on company's requirements.
• Determining automation and process improvement activities, decision making structure, training, change management and communication plans. Serving as an end-user subject matter expert for further HRIS development and enhancements.
• Integrating the people dimension into business strategies, working with group leadership teams to implement initiatives to spot and develop future leadership talent.
• Serving as administrative liaison for all employee facilities, maintained proper documentation and maintaining confidentiality of information within the unit, department, or hospital in consonance with HMC policies and procedures.

Designation Chronology:
• Dec 2009 - Dec 2010: Employee Relations Specialist
• Oct 2008 - Dec 2009: Branch Manager

Joined as Branch Manager and moved up the career hierarchy to merit promotion to the position of Employee Relations Specialist

Responsibilities- Employee Relations Specialist :
• Steered HR practices and objectives, ensuring key roles are resourced with great talent and developing capabilities for the future by promoting efficient ways of working thereby reducing staff turnover.
• Examined/ updated Company Personnel Policies in line with evolving Labor Laws, Government Legislation's and HR policies and procedures. Advocated revision in company policies to senior management.
• Administered job evaluation/ grading systems to formulate guidelines for promotions / increments. Oversaw lawful execution of employee investigations, disciplinary issuers, dismissals/terminations/resignations, exit interview, etc.
• Directed preparation and maintenance of requisite reports from investigations/exit interviews to Department Manager to track strategic goal accomplishment.
• Administered programs, procedures, and guidelines to help align the workforce with the strategic goals of the company.
• Formulated and advised HR policies and objectives for the company with regard to employee relations to establish a positive employer-employee relationship and promote a high level of employee morale/ motivation.
• Provided guidance to Department Manager regarding disciplinary and corrective action plans inclusive of recommendations on terminations and conducted exit interviews for separating employees.
• Contributed to progress of the overall HR agenda, maintained confidentiality of information in accordance with the HR policies and procedures on pay increments, bonus, promotion/demotion, joiners/leavers.
• Ensured accurate maintenance of files for all documents related employee documents and ascertained files are returned and secured properly.

Key Responsibilities:
• Oversaw elements of retail business performance, spearheading and achieving branch specific sales, service and operational targets.
• Reviewed all internal process documentation to ensure that processes are aligned to the requirements of customers and ensured operational control was maintained in a way guaranteeing the provision of a high level of service quality.
• Actively contributed towards activities that have a positive impact on the branch’s financial performance by smartly delegating responsibilities to operations personnel to ensue efficient operation of the branch.
• Maintained a strict watch on the transactions carried out in the premises, kept records of transacted volumes and audited accounts, records of proof, and certifications in compliance with established standard procedures and practices.

Concurrently in Jan 2008 embarked on a program to handle administration, operations and marketing of big branch in various locations across Kuwait
• Provided leadership, direction, motivation, coaching and support to team members, maximized business performance and profit, ensured that relationships with customers are strengthened.
• Enlightened customers on basic information on all products and services available including cash & non-cash deposits & payments, opening new accounts, providing credit facilities & services such as loans, credit card etc.
• Achieved and exceeded branch objectives across a variety of areas, whilst proactively taking steps to make the branch the most helpful financial services provider in across Kuwait.
• Fostered cordial relations with key equity investors and financial institutions and focused on achieving customer acquisition, retention, cross sales and embedding core sales and service processes.
• Managed risk by ensuring the Bank’s key regulatory, operational, credit and control processes are followed consistently as well as provided value to the clients through insights, factual conclusions, and advice on all transactions.
• Successfully identified and developed significant/complex business propositions, provided inputs in marketing, proposal preparation and follow up.
• Approved loans within established lending limits, and offered the full range of Retail Banking services to all customers.

Designation Chronology:
• Jun 2007 - Jan 2008: Branch Manager
• Mar 2007 - Jun: Personal Banker Officer

Inducted as Personal Banker Officer and crafted an upward growth curve to merit promotion to the position of Branch Manager, through exceptional performance.

Overall Responsibilities:
• Devised and implemented promotional strategies to drive business and establish future growth objectives to enhance the branch's performance and profitability.
• Brought in new customers, raise bank deposits and targeted balances, controlling cost and ensuring branch profitability as per standards envisaged.
• Maintained a robust client portfolio and offered them novel product options and services including mutual funds, private equity, capital-protected notes, and structured products, corporate finance - bonds, sukuks, convertibles, private equity, IPOs.
• Ascertained client specific requirements, directed sales force including ROs, PBOs and providing personalized services thus enabling redemption and retention management.
• Monitored bank office interface with customers, reporting any discrepancies in performance and fully complying with all statutory and organizational regulations.
• Crafted and clarified client's CRM strategic requirement at both executive and operational levels and developed special contact management tools to measure quality, productivity and capacity utilization.
• Accepted management responsibility for soliciting and establishing new business relationships and developing strategic alliances with clientele based on analysis, trends and competitive environment in micro market for increasing growth.
• Delivered financial results against plan through revenue growth, profit margin, earnings growth, and profitability in compliance with to AML/KYC, internal procedures and the Kuwaiti banking law.
• Enforced and supported all measure to improve bank's working processes towards achieving maximum customer satisfaction.
• Performed annual staff evaluation, monitored their progress as per set targets, provided training and orientation in addition to motivating them to excel under challenging work conditions.
• Served as a focal point for the resolution of all customer problems, answering their queries and facilitating all counter operations to meet diverse customer needs.
• Build awareness and exuded credibility by strategic counsel, competitive intelligence and analytics in the areas to achieve budgeted targets, costs, strategic alliances and customer profitability.

Other Professional Experiences:
• Feb 2000 - Mar 2003: Assistant Branch Manager, Gulf Bank at Kuwait: