Senior Front of House and Guest List coordinator - Office Administrator
The Arts Club
Total years of experience :6 years, 4 Months
Responsible for the duties of Reception/Front Desk Office, making sure that the Reception Department is efficient and running smoothly, ensuring that guest's needs are met and assisting with the general running and control of the department.
•Front of house duties, including greeting, meeting and attending to the needs of the guests, to ensure an excellent customer service experience.
•Providing a friendly, welcoming and efficient service to all the guests.
•Dealing with requests, seeking and providing solutions to any complaints/issues quickly, in order to maintain high quality customer service.
•Ensuring that all bookings are made and recorded accurately, providing accurate information to the guests.
•Making sure that all reservations and cancellations are processed efficiently.
•Dealing with enquiries by both phone and in person.
Undertaking general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area, or other ad-hoc duties relevant to the post, as and when required
Responsible for producing events from conception through to completion while providing outstanding customer service that meets quality expectations.
•Producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets).
•Liaising with clients to ascertain their precise event requirements.
•Securing and booking a suitable venue and location, creating contracts with outside vendors if necessary and assisting the customer in developing the event.
•Agreeing to, and managing a budget.
•Being involved in all aspects of the event, from creating seating arrangements to selecting decorations and building the menu.
•Liaising with marketing and PR colleagues to promote the event.
•Coordinating staffing requirements and staff briefings.
•Coordinating venue management, caterers, stand designers, contractors and equipment hire;
•Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly;
•Overseeing the dismantling and removal of the event and clearing the venue efficiently;
•Post-event evaluation (including data entry and analysis and producing reports for event stakeholders).
Responsible for providing office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects by undertaking a range of functions to ensure the efficient day-to-day administration activities of the office and support the work of management and other staff.
•Dealing with general day to day admin duties: use computer word processing, spreadsheet, and database software to prepare reports, memos, and documents, take bookings and answering telephone enquiries, sort incoming mail, faxes (and courier deliveries for distribution), prepare and send outgoing faxes, mail, and courier parcels, monitor the inbox and distribute emails to the relevant parties and to the appropriate staff member, maintenance of diaries, code and file material according to the established procedures, update and ensure the accuracy of the organization's databases.
•Ensuring all the information required is compiled and delivered on time, be a point of contact for the members of the club and for the stuff.
•Purchasing, receiving and storing the office supplies ensuring that basic supplies are always available
•Liaising with the Secretary on a daily basis regarding the current weeks and forthcoming events.
•Attending meetings and prepare draft minutes for the approval of the senior management.
•Providing secretarial and administrative support to management and other staff
•Managing the household's schedules and calendars
•Event planning, organizing, and coordination
•Arranging appointments for personal and professional needs
•Scheduling home maintenance and repair work, and supervising the project
•Handling household bills and administrative duties
•Running errands and performing necessary tasks
•Supervision of other household staff, such as housekeepers, private chefs, nannies or governesses
•Shopping for food, supplies, and other requested items
Logistic Responsible
SC Synevo Romania
Oriental Club / June 2014
Responsible for the duties of Reception/Front Desk Office, making sure that the Reception Department is efficient and running smoothly, ensuring that guest's needs are met and assisting with the general running and control of the department.
•Front of house duties, including greeting, meeting and attending to the needs of the guests, to ensure an excellent customer service experience.
•Providing a friendly, welcoming and efficient service to all the guests.
•Dealing with requests, seeking and providing solutions to any complaints/issues quickly, in order to maintain high quality customer service.
•Ensuring that all bookings are made and recorded accurately, providing accurate information to the guests.
•Making sure that all reservations and cancellations are processed efficiently.
•Dealing with enquiries by both phone and in person.
•Undertaking general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area, or other ad-hoc duties relevant to the post, as and when required.
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