Cabin Crew
Qatar Airways
Total years of experience :4 years, 1 Months
• Attended the passengers and handled their requests
• Provided excellent customer service and fulfill their demands and needs diligently
• Following the safety procedure and monitoring the flight throughout the flight duration.
• Worked as a team to ensure Five star service is been delivered with utmost Safety priority.
Thomas Cook - India
July 2012 - October 2015
Customer Relation Executive:
• Delivering the highest level of Customer Service at all customer touch points.
• Promoting and marketing the business
• Dealing with customer queries and complaints
• Recruiting, training and supervising staff
• Managing budgets & Planning
• Maintaining statistical and financial records
• Selling holidays and insurance
• Meeting profit or sales targets
• Preparing promotional materials and displays
• Arranging flights, insurance and accommodation
• Using a booking system to secure holidays
• Collecting and processing payments
• Advising clients on travel arrangements, e.g. visas and passports
• Sending out tickets to clients
• Keeping clients up to date with any changes