Marwan Khoudry, Individual Policy Admin

Marwan Khoudry

Individual Policy Admin

Egyptian Life Takaful Insurance

Location
United Arab Emirates - Ajman
Education
Bachelor's degree, اللغة الألمانية - اللغة الإنجليزية
Experience
2 years, 0 Months

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Work Experience

Total years of experience :2 years, 0 Months

Individual Policy Admin at Egyptian Life Takaful Insurance
  • Egypt - Cairo
  • March 2014 to December 2014

1- Handling new applications and perform all regular procedures
2- Data Entry - Filling Handling issues related to existing policies
3- provide efficient solution to customers issues in coordination with other department

CUSTOMER SERVICES AGENT at QATAR AIRWAYS
  • Qatar - Doha
  • March 2013 to December 2013

1- Performing check-in / boarding responsibilities
2- Providing Meet and Assist service for VIP - CIP passengers through their airport procedures : check-in - baggage claiming - transfer
3- Assisting unaccompanied minors through their travel procedures

international account advisor at Vodafone UK
  • Egypt - Cairo
  • May 2012 to August 2012

1- receiving calls and inquiries from customers regarding their post-pay lines
2- assisting customers with issues related to their bill - usage and other information
3- coordinate with back office and other departments with escalations and when more detailed information required

Education

Bachelor's degree, اللغة الألمانية - اللغة الإنجليزية
  • at كلية الألسن جامعة عين شمس
  • July 2011

Specialties & Skills

operations
Administrative
Concierge Services
Presenter
Customer Service
ms office
Fast Learning
Organising Skills

Languages

Arabic
Expert
English
Expert
German
Beginner

Training and Certifications

PASSENGER SERVICE COURCE/ALTEA SYSTEM TRAINING/DANGEROUS GOODS TRAINING/AVIATION SECURITY AWARENESS (Training)
Training Institute:
QATAR AIRWAYS
Date Attended:
March 2013