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Marwan Khoudry, Individual Policy Admin

Marwan Khoudry

Individual Policy Admin·Egyptian Life Takaful Insurance

United Arab Emirates

Bachelor's degree, اللغة الألمانية - اللغة الإنجليزية

Work experience

Total years of experience: 2 years, 0 months

Individual Policy Admin

March 2014 - December 2014

Egyptian Life Takaful Insurance

Cairo, Egypt

March 2014 - December 2014

1- Handling new applications and perform all regular procedures
2- Data Entry - Filling Handling issues related to existing policies
3- provide efficient solution to customers issues in coordination with other department

Company industry:
Insurance & TPA
Job role:
Other

CUSTOMER SERVICES AGENT

March 2013 - December 2013

QATAR AIRWAYS

Doha, Qatar

March 2013 - December 2013

1- Performing check-in / boarding responsibilities
2- Providing Meet and Assist service for VIP - CIP passengers through their airport procedures : check-in - baggage claiming - transfer
3- Assisting unaccompanied minors through their travel procedures

Company industry:
Airlines
Job role:
Customer Service and Call Center

international account advisor

May 2012 - August 2012

Vodafone UK

Cairo, Egypt

May 2012 - August 2012

1- receiving calls and inquiries from customers regarding their post-pay lines
2- assisting customers with issues related to their bill - usage and other information
3- coordinate with back office and other departments with escalations and when more detailed information required

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

كلية الألسن جامعة عين شمس

July 2011

July 2011

Bachelor's degree, اللغة الألمانية - اللغة الإنجليزية

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

Skills

operations
Expert
operations
Expert
Administrative
Expert
Administrative
Expert
Concierge Services
Expert
Concierge Services
Expert
Presenter
Expert
Presenter
Expert
Customer Service
Expert
Customer Service
Expert
ms office
Expert
ms office
Expert
Fast Learning
Intermediate
Fast Learning
Intermediate
Organising Skills
Intermediate
Organising Skills
Intermediate
operations
Expert
operations
Expert
Administrative
Expert
Administrative
Expert
Concierge Services
Expert
Concierge Services
Expert
Presenter
Expert
Presenter
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Expert
English
Expert
German
Beginner

Training and Certifications

Training
PASSENGER SERVICE COURCE/ALTEA SYSTEM TRAINING/DANGEROUS GOODS TRAINING/AVIATION SECURITY AWARENESS
QATAR AIRWAYS
Mar 2013