Senior Technical Project Manager
Atlas Telecom
Total years of experience :35 years, 8 Months
In progress project responsible for delivery of a 106M AED 60 site EADS TBS roll-out covering Dubai Metro Red and Green line. Leading a specialised twenty five person strong implementation team to oversee the full installation of a DAS and TBS installation. Responsibly overseeing all engineering aspects of the project; from design through to implementation to final completion and acceptance. Monitoring, identifying, assessing and resolving all technical issues and managing relationships with internal and external suppliers and supporting the Atlas service organisation with service level agreements (SLAs) to constantly improve delivery in our post implementation service.
Key Achievements:
* Thirty one EADS TBS Metro sites handed over to the client in an accelerated four month installation programme to meet the launch date of 090909.
* On progress for early completion of Metro Green Line installation phase 6 months ahead of schedule.
* First communication sub system to been accepted by the client.
* Successful integration into network owners UAE Tetra network.
Responsibilities:
* Project scope includes design, procurement, implementation, testing and commissioning of distributed antenna system and associated network infrastructure.
* Transmission design verification and consultancy service including testing and commissioning manager for Core and Radio access.
* System design submission and ownership of design variations from proof of concept to acceptance by client.
* Full responsibility for a project related matters including costs, resource, materials, time and quality.
* Interface manager to the Ministry of Interior network owners.
* Multiple multidisciplinary direct reports.
* Integral part of the Project Management Office within the company and involved in project process discussions, SAP and Quality Assurance activities and PMO bid support.
Lead a specialised 15-member provisioning/project team to oversee the full provisioning lifecycle for the migration of AOL users from an established, contracted network onto a newly built, AOL-owned system. Monitor, identify, assess, and resolve all migration process issues while continuously enhancing the new product. Manage relationships with internal and external suppliers, navigating complex service level agreements (SLAs) to constantly improve delivery. Prioritise and manage change requests through the development team as a key member of the change advisory board. Support gap/data analyses, forecast and plan for overall bulk migration and capacity planning strategy, design operational processes, and project manage system data reconciliations.
Key Achievements:
* Enabled £13 million in monthly savings with the successful turnkey development and migration of 1.2 million users onto the new AOL-owned network.
* Implemented a compliance change for Migration Authorisation Codes (MAC) for end users enabling a reduction in FTE and an improved customer experience leading to a reduced call rate per end user.
* Successfully migrated our BSS systems onto a new strategic platform (EMP) leading to less system down time and an increased time to provision for end users.
* Designed and produced all operational processes for the LLU order management lifecycle.
* SME in CRM migration from legacy to new strategic CRM system.
Responsibilities:
* Identified trends and root causes of major incidents in order to prevent them from reoccurring.
* Project managed multiple small operational projects on a daily basis.
* Managed faults in conjunction with suppliers - Incident Management (Remedy).
* Raised and monitored Change Requests affecting both customers and suppliers.
* Project management of system data reconciliation.
* Operational team management responsibility.
* Liaison for network roll-out and capacity planning.
Senior consultant heading a 6-member team in the network design and integration of Nokia systems, planning and engineering all major telecoms/transmissions projects through complete lifecycles through to roll-outs. Served as systems architect for voice/data/OSS solutions.
Key Achievements:
* Principle Consultant on all Transmission/Network implementation deliveries including RFI/RFQ and FAT/SAT.
* European expert on NOKIA NMS10 management platform providing support to NOKIA VARs on OSS integration of SDH/PDH/DACCS network elements.
* Designed and implemented switching strategies for legacy switchover/upgrades on customers utilising NOKIA Transmission access equipments.
* Principal Testing engineer for NOKIA OSS (DCN Adaptor and Q1 Agent) products feeding directly into NOKIA product line R&D for defect and functionality limitations/enhancements.
* Selected to pursue an accreditation critical to Magdalene’s attaining Alcatel VAR partner status, achieving this typically 3-year ACSE VOIP qualification in just 8 weeks.
* Achieved CCNP certification
Responsibilities:
* Supervising/participating in the work as required for the benefit of the team and business mission.
* Briefing and coordinating teams, manpower planning where appropriate
* Incident/helpdesk management
* Technical sales support for new/ongoing business technology solutions.
* Facilitated with cross-functional technology departments.
* Consultant for all Transmission based projects.
* Providing technical support for the Nokia transmission product range incorporating SDH, PDH, ATM, IP, ISDN, xDSL, Microwave radios and * Windows & HP Open view based network management tools.
* NOKIA TMN/DCN design.
* Escalation point for weekly helpdesk and emergency call system, service affecting fault rectification, software and hardware upgrades, network planning assistance and solutions.
Teamed in the 2nd and 3rd line high-level technical support of transmission equipment, liaising directly with customers representing large, U.K.-based telcos. Collaborated with information and communication (I&C) engineers to provide advanced on-site integration support. Additionally served in a specialised pre- and post-sales support role for new business development.
Key Achievements / Responsibilities:
*Principal support involving aggressive project rollouts for THUS on NOKIA DX200 DACCs national Network and oversee OSS/BSS integration to NOKIA NMS Systems.
* Direct responsibility for Technical solution sign off with implementation support through to FAT/SAT.
* Providing technical support for the Nokia transmission product range incorporating SDH, PDH, ATM, IP, ISDN, xDSL, Microwave radios and Windows & HP Open view based network management tools.
* Responsibilities include participating in the weekly Helpdesk and Emergency Call system, fault rectification, software and hardware upgrades, network planning assistance and solutions, installation and commissioning.
Promoted within 1 month from a network analyst role to technical, involving project engineering, managing and monitoring issues for a technical trial project with Barclays key to a corporate entry into the electronic funds transfer at point of sale (EFTPOS) market.
*Contributed to the win of 90% of Barclays’ EFTPOS traffic generating £60 million per year
Additional role as Telecommunications Systems Engineer (Sgt-T1) for ROYAL CORPS OF SIGNALS / BRITISH ARMY. Details available upon request.
Gained and BTEC Diploma in Electrical Enginneering