Senior Customer Service Executive (Renewal)
Pacific Control Systems LLC
Total des années d'expérience :21 years, 4 Mois
Receives customers' requests by telephone or email, analyzes requests, provides information requested or determine who can provide the information, and routes the request to the site team. Assists in the day to day operation of other departments within the organization. Works with a minimum supervision on collection of overdue accounts. Maintains accurate and up to date customer details and account records. Coordinates and assists clients via email and phone. Ensuring collection targets are strictly met.
* Attends monthly meeting. Assist in the monthly evaluation performance of team members in the absence of Team Leaders. Provides technical and administrative support to queries from site and internal departments. Handles teating and configuration of Direct Alarm System (DAS) both in hardware and software aspects. Prepares daily and monthly reports to ensure deliverables are met. Resolve technical issues relating to DAS panels and GPRS connectivity.
* Alarm console monitoring for 24x7 Dubai Civil Defence Life and Safety control room. Manage shift in the absence of team leader. Verify and confirm pending alarms from site contact. Schedule and coordinate DAS panel maintenance if required. Prepares team performance report - daily, weekly or monthly. Provide assistance for site or inter-departmental queries.
* Create site-wise GUI's. Uploading and editing of static maps for the use of operators. Testing and configuration of DAS panels. GPRS or sim card testing for DAS panels. Simultaneous on-site testing of DAS panel on the application - Operations Manager / Niagara. Provides technical and administrative support to queries from site and internal departments. Resolve technical issues relating to DAS panels & GPRS connectivity. Provide support to Engineering team for BMS integration when required.
* Calling prospective volunteers for American Diabetes Association (A non-profit organization). Ensuring that we reached our quota on a daily basis & followed the call process. As a QA Associate, I randomly listened to the calls of the ISR & ensuring that they followed the call process.
* Calling prospective volunteers for American Diabetes Association, American Lung Association, Friends and Family for the American Diabetes Association. (A non-profit organizations). Ensuring that we reached our quota on a daily basis & followed the call process.
* Calling prospective clients & offers the credit card facilities. Ensuring that we reach our quota on a daily basis.
* Supervise over-all operation of the facility. Responsible in implementing rules & regulations for the employees. Generates & submits daily, weekly and monthly report for the over-all operation of the facility, such as, inventory, sales, employee performance, etc. Ensuring that customer satisfaction are met by conducting regular surveys.
Business Management