Customer Service Representative
Butlers
Total years of experience :9 years, 9 Months
• Interacts with the company’s customers and provide them with information to address the issues and complaints.
• Inquiries regarding services. Deal with and help resolve any customer’s complaints.
• Taking care of clerical responsibilities such as answering phone call and making the appropriate transfers.
Position: Checker/ Inspector-Inventory Management Department
Company: DOLE Philippines, Incorporated
Year: February 2010-Oct 2012
Job Duties and Responsibilities:
➢ Responsible of movement of goods in and out of company from suppliers to customers.
➢ Oversee logistic operation including warehousing, shipping receiving, inventory control, purchasing and traffic. Coordinates issues for smooth flow operation.
➢ Handle quotations, correspondence with local and overseas clients and government bodies.
➢ Provide full inventory support and track all stock movements.
➢ Administer essential material information from all other sources, accessing through inquiries quantities required, allocated, requisitioned and issued.
➢ Handle confidential and non-routine information.
➢ Use a variety of software packages, such as Microsoft Word, PowerPoint, Excel, Etc to produce correspondence and document and maintaining presentations, records, spreadsheets and database
Position: Warehouse and Logistic Coordinator
Company: DOLE Philippines, Incorporated
Year: April 2008- February 2010
Job Duties and Responsibilities: ➢ Managed, distribute and monitored the movement of all raw materials, prepared bill of entry and maintained correct amount of inventory in warehouse with due relevance to associated logistics.
➢ Examined current warehouse capacity, managing goods inventory (GI) and dispatch checks and according develop alternative warehouse layouts to optimize storage capacity and warehouse expansion.
➢ Ensure optimal usage of all available resources to execute delivery as per schedule and within budgeted overheads. Enforce budgetary guidelines, quality, cost control and cost cutting measures.
➢ Faster clear channels of communications between the inventory warehouse and freight departments to ensure smooth execution of all day to day activities of the division.
➢ Verify inventory computations by comparing to physical counts of stocks. Investigate discrepancies or adjust errors and keep records and compile stock reports.
➢ Determine proper storage methods, identifications and stock location based on turnover, environment factor and physical capabilities of facilities.
➢ Check merchandise to determine the items which needs to be recorded or replenished.
➢ Inspect physical condition of the warehouse; comply with safety and security policies
Position: Quality Control and Assurance, Production
Company: DOLE Philippines, Incorporated
Year: January 2006- April 2008
Job Duties and Responsibilities: ➢ Achieve production target with quality as per plan
➢ Planning of manpower, materials, preventive maintenance of machine and equipments
➢ Monitor hourly production output, changeover and responsible for disciplinary procedure.
➢ Segregation and rejection clearance on daily basic
➢ Cycle time; line Balancing, Productivity and Quality Improvement.
Position: Timekeeping
Company: DOLE Philippines, Incorporated
Year: June 2005- January 2006
Job Duties and Responsibilities: ➢ Compile and record employee time. Verify attendance, hours worked, pay adjustment and post information on to designed records.
➢ Keep track of leave time such s vacation, personal and sick leave for employees
➢ Maintain separate log for overtime hours. Make certain entries for overtime and compensatory time earned have been approved and totals are correct before certification.
➢ Ensure that daily personnel time recording documents are prepared and in compliance with agency policy.
➢ Record employee information such as exemption, transfer, benefits and resignations to maintain and update payroll records.
Western Institute of Technology (WIT): 1995-2000 Major Course: COMPUTER ENGINEERING Luna Street, La Paz, Ilo-Ilo City, Philippines 5000 Administration (033) 3200902