Systems Support Engineer
Strategic Business Systems
Total years of experience :24 years, 9 Months
• Provided Systems Administration and Support of Windows 2012 R2 and 2016 Servers.
• Designed, implemented and administered consolidating the current environment to a virtualized environment, in order to reduce hardware costs, data center maintenance costs, and centralized management needs.
• Active Directory, LDAP Authentication, Group Policy, Windows Cluster environment, and VMWare ESXi.
• Extensive working knowledge of PKI, ADFS, AWS, and Office365 suite
• Deploy Patches and updates on Monthly basis using ivanti v9.2
• Provide support NetBackup v7.7.3 - 8.1.2 and Commvault v11 SP13, Master and Media Servers\Agents
• Provide support for backup related issues such as snapshot error, client connectivity issues, Disk pool related issues, MSDP pool related issues, Storage servers, new and existing backups and restores in local and cloud environment (AWS and Azure)
• Upgraded OpsCenter, Master Servers, Media servers and clients from v7.7.6 to v8.1.2
• Upgraded Veritas Netbackup Appliances to v3.1
• Strong knowledge of NetBackup agents including Oracle RMAN, Microsoft SQL Intelligent and Script based policy, Microsoft Exchange (DAG), NDMP, SLP, Duplication, Replication, AIR, Import jobs, VTL, Vault\Media management, Disk, Media\Tape and Cloud storage.
• Generate and schedule customized backup reports and Alerts using OpsCenter 7.7.6 - 8.1.2
Lord Abbett & Co., Jersey City, NJ 2011 - 2017
Product - DataCenter Support Specialist
• Systems administration of MS Windows includes Windows 2008 and 2012 Servers, Active Directory, LDAP, Group Policy, Windows Cluster environment, and VMWare ESXi.
• Setup VMware vSphere/ESXi 6 environment and upgraded existed hosts and introduced new ESXi hosts for Production & DR site ESXi and migrated all VMs and NFS volumes to new environment from vSphere/ESXi 5.5 environment.
• Extensive knowledge of VMWare conversion tools to run pre- and post-conversion tasks.
• Lead physical to virtual migration project for the team and Converted 500 plus VMs from physical to virtual using VMware converter 5.5.
• Experienced AWS, created, installed and configured ec2.
• Monitor entire IT environment using HP Openview, HP Operation Manager, SiteScope, manage Incidents, Change Control with ServiceNow
• Deploy Patches and updates on Monthly basis using Shavlik v9.1
• Manage Data Center, Rack - unrack HP DL 360, 380 G7, G8 servers, Blades BL460, 460c G7, G8, Storage, Library, DataDomain, Brocade Switches, Blade center c7000, PDU, Avocent switch PM3010v in 3 geographical locations (Jersey City NJ, Secaucus NJ and TierPoint TekPark, PA).
• Administration and support NetBackup 8.0 Master and Media Servers
• Implemented VEEAM v9.5 for VMWare backups
Administration: Systems Administration and Support of 1700+ Servers (Physical and Virtual) includes Windows 2000, 2003 and 2008 Servers, Active Directory, Windows Cluster and Citrix environment. Deploy Patches and updates on Monthly basis. Remedy change control, Incident management, security updates.
Virtualization: Implementation and administration for consolidating the current environment to a virtualized environment using VMware ESX 3.5, VMware Vcenter.
Backup: Support and troubleshoot Backup related issues of TSM (Tivoli Storage Manager) and Netbackup 6.5.4
Health Check: Perform regular Server Health Check and performance tuning, perform Quaterly maintenance for all supported Servers.
Administration: Systems Administration and Support of Active Directory, Windows 2003 and 2008 Servers, Windows 2003 exchange, IIS 6.0, Linux and Citrix Presentation Server 4.0
Virtualization: Design, implementation and administration for consolidating the current environment to a virtualized environment using MS Hyper -V server 2008 R2, VMware ESX 3.5, SBESR (Symantec Backup Exec System Recovery), SCVMM (System Center Virtual Machine Manager), VMware Vcenter.
Backup: HP Storage Data Protector v A.05.1, CommVault v5.9 -v8.0 Simpana, disaster Recovery, defined backup policies, media management, device management and scheduling, complete data protection of the data center.
Applications: Tidal enterprise Job Scheduler v5.0, Orsyp Dollar Universe v2.4, LACC v5.2 (Lion Application control center), Sabre for windows, Sabre Print Module.
Performance and Monitoring: HP-OpenView, AlarmPoint, Nagios, APC NetBoltz
Data Centre reorganization: Audit the departmental infrastructure consisting of more than 300 servers, backup devices, Storage Subsystems using LDRPS.
Hardware: HP Proliant DL series, IBM Blade Center E, T, IBM X Series 346, IBM XIV, EMC Clarion CX700, EMC Symmetrix DMX4, Spectra Logic 120, HP ESL 9000
Administration: Systems Administration and Support Active Directory, Windows 2000 and 2003 Servers, Windows NT 4 and Citrix Presentation Server 4.0
Backup: Arcserve 2000, Veritas Backup Exec v10 and Veritas Netbackup 5.1
Upgrades: Upgraded 28 legacy Servers to IBM X Series 346, installed and configured windows 2003 Server SP1
Virtualization: Installed and Configured ESX 2.5.2 Server
Administration: Systems Administration and maintenance of Active Directory, Windows 2003 and 2000 Servers, Linux and Unix Servers.
Backup: Backup and Restore using Tivoli Storage Manager v5 (TSM), HP OmniBack II v3 and Veritas Netbackup 4.5/5.0/5.1, defined backup policies, media management, device management and scheduling, managing of backup of twelve hundred servers, more than 500 TB of data with SAN and over the network with twenty two HP/UX and Windows 2000 media servers.
Disaster Recovery: quarterly Disaster Recovery drill for operating companies of Johnson & Johnson.
Hardware: Compaq/HP 9000, 6000, 5000 tape libraries, StorageTek STK 9710 DLT, ADIC Scalar i1000/i2000, LTO2/LTO3 tape drives and work with vendors to resolve hardware related issues, upgrading firmware and etc.
Performance and Monitoring: HP OpenView, Insight Manager, NETIQ and Tivoli, Scheduling, Monitoring and problem solving of Batch Jobs using Maestro TWS v 7.0 and 8.2.1
Documentation: Worked with QA department for fulfilling FDA compliance requirements for servers and writing SOPs, submit change control request to managements before any software and patches implementation
Deployment, Configuration, and maintenance of Compaq/HP Proliant ML, DL and Blades Servers, workstation and Laptop.
Hardware/Firmware, Memory upgrade, parts replacement such as System board, Smart Array controller, Backup Drives, etc.
Troubleshoot and Resolve Hardware/Software related problems upgrades firmware, Drivers using RBSU (ROM- based setup utilities), ProLiant Software Maintenance Pack and Smart Array Drive Diagnosis.
Administration: installation, configuration and Administration of Windows 2000\2003 Servers, Windows NT 4.0 servers, and MS Exchange 5.5 \ 2000 Servers, Citrix XPe server with three geographical locations. Administration of MS IIS Server 5, performance tuning, troubleshooting and support for company’s web site. www.pcage.com, www.computeraptitude.com and www.nursingaptitude.com.
Migration: Windows NT 4.0 to Windows 2000\Windows 2003 Server, Exchange 5.5 to Exchange 2000.
Hardware: Dell Poweredge, Optiplex Desktop, Cisco Routers 1600, 2600 and 3825, Catalyst Switch 3500, HP, Lexmark local and Network Printers and Compaq LTO 3 Tape Devices
LAN and WAN: Local & Wide Area Network planning and implementation that includes Ethernet cabling, Patch Panels, Switches, Cisco Router, Firewall, T1/T3, and DSL lines.
Exchange5.5, Sun Solaris 8 System Administration Training for SA-1
MS. Proxy2.0,CNA netware3.12, A+ and Network+ Certified.
