Khazar Alvand

Key Responsibilities:
o Account Management for North America at the Corporate Office
o Develop and maintain relationships with internal and external team 

members and 3000+ customers
o Successfully manage up to 10 States, all while providing extraordinary 
service under high pressure
o Provide superior customer service and place complex product orders
o Attend monthly meetings with Sales manager
o Attend weekly sales meetings with sales team
o Address client questions and concerns
o Promote seasonal launches to increase sales
o Provide expert knowledge of products and services
o Actively use CRM system called Sage and ordering system called ROE

This was a seasonal position during the summer months.

Key Responsibilities:
o Responsible for greeting guests upon arrival
o Ensure quality guest experience by providing superior customer service
o Responsible for interacting with guests, romancing the food and drink menu, and making recommendations
o Place orders
o Maintain cleanliness of restaurant
o Prep foods and garnishes during opening shifts

Key Responsibilities:
o Provide a luxury experience for guests with excellent customer service
o Key holder
o Guest reservations in call center
o Provide tours of venue for potential clients and events
o Settle guest accounts upon completion of their stay
o Handle customer complaints effectively and efficiently
o Schedule day sheets for spa staff
o Responsible for answering telephone, email and customer inquiries
o Actively use CRM system called Resort Suite

Key Responsibilities:
o Guest reservations through telephone, email, and online booking agents o Responsible for managing the front end of the hotel
o Check in/Check out guests
o Settle guest accounts upon completion of their stay
o Provide tours of conference rooms for clients
o Set-up conference meetings and events
o Answer any inquiries regarding the city, events, and attractions
o Responsible for answering telephone, email, and customer inquiries
o Take room service orders for guests
o Note special requests for guests and ensure they are implemented before their arrival
o Provide superior customer service and a comfortable experience