Dynamics 365 CRM consultant
GIG gulf (Previously AXA Gulf)
Total years of experience :19 years, 5 Months
Winner of Ambassador Award 2022
Part of the team of the Award Winning Team for Best Team of the Year 2021
Microsoft Application Administrator/ Project Manager : Jan 2020 - Aug 2021
Appreciated for the Service for Year 2021 Q1 and Q2
Microsoft Application Consultant : Aug 2013 - Dec 2019
Winner of Award For Excellent Service Award 2018
Managing Laserfiche Agile ECM, Microsoft Sharepoint Server, Team Foundation Server, MS Dynamics CRM, EPM, Web Portal, Windows Application and Windows services Applications developed by various Vendors. Managing Software development Projects, Managing Application Servers, Coordinating Vendors and Principals for the application support, Client-level Application Support for ENOC Group of Companies, Understanding Customer requirements, and Creating documents for Tenders, Application Consultation, etc.,
Key Deliverable Achieved:
• Achieving High KPI by closing Assigned Support Calls on-time, as part of SLA KPI
• Managing Software Applications in Development, Pre-Production, and Production servers and confirm the availability of applications to respective users
• Setup and maintain Disaster recovery sites of Applications and confirm the switch over when needed
• Confirm the Application Functional, Technical and Source Code Quality of bespoke applications
• Managing Software Application Source Code through TFS, and confirm the integration between Project server and Sharepoint server of projects
• Assisting Vendors during Project in development server, and Deployment of Solution in Pre-Production and Production Servers during the Project implementation
• Development of Change requests, and Bug-fixes of bespoke solutions and deployment according to the Change process
• Assisting HR team in recruiting software development team during technical interview
• Business Requirement Gathering and development of RFP for Project Charter, and validating the vendors for projects based on the proposals.
• Handling Priority Calls 24 x 7 and provide temporary & permanent solutions based on the requirement
• Training Users periodically, or on demand
Overlook and manage a team of Systems Engineers and Software Developers with following additional Enterprise products:
Citrix - XenApp, XenDesktop, VDI In-The-Box
FOIP - Rightfax
Lead Developer and Managed a Team which dedicated to do implementation of Software products, Development of Integration Modules and providing excellent support to the Clients at Pre-Sales and Post-Sales phase
- Handling Assigned Support Engineers to complete Tickets created to Support Clients
- Engaging in Implementation of Messaging and Access solutions
- Leading and Managing human resources effectively in Software Development Projects and Implementation Projects.
- Liasing with Clients during Projects and Support
- Maintaining the relationship with the Clients
- Formulating Project plans and Coordinating Projects till completion
- Veirfy the Quality of Software Development outputs
- Supporting Clients in Software issues and troubleshooting in customer friendly manner
- Handling Premium clients on Priority with 24 X 7 support for any software issues
- Sustaining Client Trust and Satisfaction in Product Suppport and Planning for increasing customer satisfaction
- Software Upgradation and Migration
• Team Leader
• Consultation to the Clients and solving doubts
• In charge of understanding requirements of clients and Preliminary Analysis
• Coordinated team in Analysis, Designing and Development
• Performing Unit Testing and Troubleshooting
• Preparing Client and Technical documentation.
• In charge of successful Software Implementation
Completed successfully with 6 A's out of 12 subjects.
Bachelor of Business Administration (Marketing), Honours, 2nd Upper - Acquired “A” grade in my Final year Dissertation Participated in skit program in few events
Acquired Dean List in Summer 2001, Spring 2002, and Fall 2002 Semesters in AUA