Lana Al-Mualim, Development Manager / Trainer

Lana Al-Mualim

Development Manager / Trainer

ACCTS/AWT

Location
Jordan - Amman
Education
Bachelor's degree, Counseling and Tourism development
Experience
11 years, 2 Months

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Work Experience

Total years of experience :11 years, 2 Months

Development Manager / Trainer at ACCTS/AWT
  • Jordan - Amman
  • January 2012 to December 2013

Development:
•Provides detailed documentation, research, including summaries and agenda, and develops reports required for planning and accreditation compliance.
•Ensures timely and adequate compliance with the reportorial requirements and data requests of government and other external organizations/ agencies, and provides the necessary liaison and coordination with these organizations.
•Perform research and administrative work required to develop and deliver projects.
•Reviews and recommends improvements on workflow and standards related to ACCTS projects to reflect best practices
•Supports the development and maintenance of excellent working relationships with key project stakeholders and clients to meet project deliverables and outcomes.
•Develop resources and communication tools that enhance knowledge and understanding of projects.
•Documents reports and coordinates other requirements, drawing on relevant data.
•Undertake duties that may be required to ensure project success

Fundraising and Donor Relationships:
•Search for possible corporate, member contributions and funding foundations that could lead to additional resources for program and operations and follow up by contacting possible new funders.
•Take lead in ensuring adequate resources are secured for program activities from both grants and the private funds of ACCTS/AWT, including identifying strategic leads and concepts

Monitoring and Evaluation:
•Lead the design of M & E that apply to specific projects and programs or that can be easily adapted to donor requirements to measure achievement and progress toward program goals and results
•Lead on internal and external programme/project evaluations as necessary and ensure the execution of baseline, periodic, and final evaluations as necessary in coordination with Director of Programme Operations

Monitoring and Reporting Officer / Trainer at ZOA and ACCTS/AWT
  • Jordan - Irbid
  • January 2012 to December 2013

Relief project with the Syrian refugees distribution for food items and non food items and managing psychosocial education workshops
•To manage the volunteers distribution team for food items and Non food items and psychosocial education trainers and coaches
•prepare the Action plan and the budget
•To train and equip the volunteers with knowledge and understanding in proper selection of targeted Syrian refugee households and proper distribution activities and accurate registration
Monitoring:
• Monitor the field visits whether it is family visits or distribution activities.
Reporting:
• Provide a report with the financial expenses and other financial matters in coordination with the Administrator, to ensure that the program planning, including inputs and targets, is aligned with the overall program log 
• Collects and collates data from the field sites for the family visits and the distribution visits.
• Provide a weekly report compiling all the activities (family and distribution visits and training sessions)and any new updates 
Result Provide the Management with an accurate information concerning each stage of the project
Evaluation:
• Creating an evaluation forum for the volunteers and the staff to give their feedback concerning the program and also for the trainees for the workshop.

Human Resources /Training Assistant ( G6/ 4 ) Senior level at UNITED Nations for Iraq Mission
  • Jordan - Amman
  • May 2009 to August 2012

•Ensure consistency of the application according to UN rules and administrative procedures.
•Guide and facilitate participation of UNAMI staff members scheduled to undergo learning programmes, conducted in the mission.
•Guide and facilitate the processing of learning application for UNAMI staff members who travel to participate in external programmes

Finance and Budget:
•Supervise and provide guidance on Training budget information issues for each section and practices to staff.
•Work implies interaction with staff within work units of human resources; administration and accounts in the mission headquarters field offices; Baghdad Kuwait Erbil.
•Processes financial alignments in a correct and efficient way

Achievements:
•Processing 200 learning opportunity outside the mission for more than 250 staff members for the past two years. •Organizing and preparing for more than 40 inductions and 120 internal learning opportunities for almost 800 staff members for the past two years.
•Providing Learning and courses guidance for 800 staff members in my mission and for other agencies in the area in the past two years.

Administrator at FIDA International
  • Jordan - Amman
  • January 2007 to April 2009

• Coordinating meetings and courses.
• Tracking and monitoring and evaluating program results and ensuring documentation.
• Managing project resources to ensure accountability.
• Collecting& analyzing information and write summaries & reports.
• Office work (operating seminars and international stuff visits).
• Translate letters and other materials and documents from English to Arabic or vice versa and serving as interpreter in meetings and courses.
• Resolve problems, and implement improved procedures to assure tasks are completed in an effective manner.
• Review project status reports during each operational phase.
• Ensure that objectives were accomplished in accordance with outlined priorities.
• Coordinate with the social security for security clearances
• Process and fellow up the residency for International staff.
• Coordinate with Ministry of Foreign Affairs regarding Visas and residency for international staff.
Achievements:
• Designing more than 15 training for more than 300 s/m and 2 retreats for 2007-2009
• Generating a research and report about special needs in Jordan and special needs centers on July 2008.
• Interpreting for more than 20 people in training courses in the period of 2007-2009.
• Attending and interacting in more than 12 courses for 2007-2009.
• Organize with Ministry of Foreign affairs for the opening of the centre on 2008.

Project Assistant/ HR at MOAD Ministry OF Administration Development (Price Water House Coopers DFID)
  • Jordan - Amman
  • December 2004 to January 2007

Provide support to HR related matters and initiatives (recruitment, visa arrangements, new employee induction and orientation, payroll input, managing employee benefits, employee engagements like resignation and termination, etc.)
Manage selected recruitment assignments, incl. interview scheduling, interviewing and reference taking as well as co-ordination with regards to the testing and offer process.

Achievements:
• Preparing and organizing an HR conference for more than 50 Company and organization and Ministry for more than 100 participants in April 2006.
• Designing job descriptions and Job adds for 10 vacancies in HR department 2004-2007

Senior Administrator at Sharif Eye Center
  • Jordan - Amman
  • July 2003 to April 2004

• Supervising other administrative office staff
• Processing travel arrangements
• Maintaining an organized filling and follow up on all correspondence
• Auditing and supervising daily budget

Achievements
• Working for more than 60 hours a week
• Organizing for almost 40 appointments a day and deal daily with more than 100 patients a day with good client orientation a leadership for the whole center
• Auditing and supervising the clinic budget

Customer Service at D&C Jordan Telecom/ Mobilcom
  • Jordan - Amman
  • November 2001 to January 2003

• Call center
• Customer care
• Secretary work
• Data Entry
Achievements
• Managing to call more than 100 phone numbers a day to for more than 9 months in total 18000 phone numbers.
• Creating more than 2000 address in the D&C system.

Education

Bachelor's degree, Counseling and Tourism development
  • at University of Jordan
  • December 2014
Diploma, UNDFS Human Resources Management
  • at Cornell University
  • September 2013
Diploma, PMP Certificate
  • at Optimiza
  • January 2012

40 Hours training

Diploma,
  • at Arabic Community College
  • July 2001
High school or equivalent,
  • at Latin Rosary College
  • July 1998

Specialties & Skills

Counseling
Microsoft Office
Human Resources
Leadership
Training
1) Microsoft Office software & the Internet
5) Microsoft Office Out look

Languages

English
Expert
Arabic
Expert
German
Beginner

Training and Certifications

TOT Training for adults learning (Training)
Training Institute:
Business Development Center
Date Attended:
December 2013
Programme Effectiveness Workshop (Training)
Training Institute:
Tearfund UK
Date Attended:
November 2013
Humanitarian (Training)
Training Institute:
Building Better Response by International Medical Corps
Date Attended:
June 2013
Professional Distribution one month Training by ZOA (Training)
Training Institute:
ZOA International
Date Attended:
April 2013