Senior Client Advisor
LOUIS VUITTON
Total years of experience :17 years, 3 Months
Maximizing sales growth through cross-selling and upselling products according to customers’ needs and preferences and
developing a solid customer base by providing professional and personalized experiences aligned with the brand’s core values.
Providing clients and prospects with a luxury experience in line with the brand values and professionalism across all
communication channels and maintaining long-term reliable relationships with VIP customers.
Developing and delivering global training on products and sales strategies and maintaining a productive and excellent connection
with members of the Louis Vuitton retail network and relevant internal o ces.
Acting as an
Recruited applicants and independently managed the entire selection process: advertised vacancies on various channels,
screened CVs, organized and led interviews, conducted background and reference checks, and shortlisted suitable candidates.
Prepared new o er letters, communicated employment and visa requirements to new joiners upon acceptance of o er, collected
and checked all submitted documents, and liaised with PRO for visa/work permit application.
Prepared termination and end of contract letters, communicated exit process to leaving employee, and scheduled exit interviews,
and coordinated with PRO for visa cancellation or transfer.
Developed induction training plans and coordinated with line managers to ensure the e ciency of sessions, created and
maintained employee digital files, sent probation forms to managers for new employees, and prepared confirmation of probation
letter.
Responded to employees' inquiries on HR and admin-related topics, drafted emails for various employee communications
regarding announcements and celebrations, and managed medical insurance-related issues for employees internally and with
vendors externally.
Key Responsibilities
Key Responsibilities
Key Roles
ACHIEVEMENTS
Built strong relationships with customers of Louis Vuitton and turned one-time purchasers of a single category into a
VIC covering all categories.
LOUIS VUITTON (LVMH)
Assigned as a key employee for training new joiners and mentoring them on customer relations and product
knowledge due to my achievements in that domain.
LOUIS VUITTON (LVMH)
Contacted 100+ clients daily via messages, emails, and calls during the pandemic peak period - as customers' store
visits showed a significant drop - which paid o with receiving the highest delighted voice-back from customers, which
translated in notable sales.
LOUIS VUITTON (LVMH)
Received a promotion and recognition for creating a system for CVs and job applications filtration and selection and
managed to include CV hard copies of walk-ins instead of discarding them, which helped the head of departments fill
their vacancies e ciently with a noticed e ect on manpower cost-savings.
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