محمود اللولو, Business Analyst - Consultant

محمود اللولو

Business Analyst - Consultant

Pitney Bowes Software

البلد
الأردن - عمان
التعليم
بكالوريوس, Comuter Inofrmation System
الخبرات
17 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :17 years, 8 أشهر

Business Analyst - Consultant في Pitney Bowes Software
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ يناير 2010

• Responsible for requirements elicitation and analysis.
• Create and review business requirements specifications documents.
• Create and manage project requirements using business analysis tools such as Enterprise Architect and MS Visio.
• Identify, manage and document project change requests.
• Asses and validate the delivered solutions.
• Carry out user acceptance test workshops with the client.
• Build and implement data quality and location data enrichment projects.

ERP Consultant (Sage X3) في United Business Applications
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ يناير 2015

My key contributions as Sage ERP X3 consultant involve:
• Project time & effort estimation.
• Carry out business analysis and requirements gathering sessions.
• Reflect the business requirements into functional and technical documents.
• Sage X3 v7, PU8 and PU9 installation and patching.
• Full system configuration of the financial, sales, purchasing and inventory modules on Sage X3 V7 and above.
• Master data import (data migration).
• User profiles and security setup.
• Custom SQL inquiry screens development.
• Creation of visual processes and dashboards related to each user role.
• System customization (screens, fields, tables and workflows)
• Lead the development of custom crystal reports with the technical team.
• Conduct user testing and training sessions with key stakeholders.
• Go-live and go-live support.

Senior CRM Consultant في United Business Applications
  • الأردن - عمان
  • سبتمبر 2006 إلى ديسمبر 2009

• Project scoping.
• Business analysis responsibilities such as the elicitation and analysis of project requirements.
• Provide consultation services to clients on the optimal CRM business practices.
• Create business requirements specifications documents.
• Liaise between both UBA and client's PMO for multiple major accounts.
• Build and implement Sage CRM Projects.
• Extend the CRM system using Sage eWare API’s.
• Cleanse customer data using Microsoft SSIS.
• Write system test scenarios and user guides.
• Carry out user acceptance test sessions.
• Customer Support for both technical and business related issues.

الخلفية التعليمية

بكالوريوس, Comuter Inofrmation System
  • في Al Balqa Applied University
  • مايو 2006

My GPA is 2.99/4 (Good)

الثانوية العامة أو ما يعادلها, Scientific
  • في Yarmouk School
  • يونيو 2002

My GPA was 84/100

Specialties & Skills

ERP Systems
Sage ERP X3
Sage CRM
Business Analysis
SQL Server
Business Requirements Documentation
Business Analysis
Sage CRM
MS SQL server
Sage X3 ERP

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

Oracle Business Intelligence (OBIEE) 11g (تدريب)
معهد التدريب:
Udemy
تاريخ الدورة:
November 2014
المدة:
5 ساعات
Microsoft Business Intelligence Fundamentals (تدريب)
معهد التدريب:
Udemy
تاريخ الدورة:
November 2014
المدة:
3 ساعات
Certified Business Analysis Professional (تدريب)
معهد التدريب:
Skill Port
تاريخ الدورة:
March 2013