Total Years of Experience: 14 Years, 4 Months
August 2019
To Present
IT Manager & Project Manager
at Haier - Raya Electric
Location :
Egypt - Cairo
AS PROJECT MANAGER
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs
AS IT Manager
1- Manage daily operations of the IT department.
• Plan, organize, direct, control and evaluate the operations of IT department
• Develop and implement policies and procedures of IT department
• Manage information systems personnel
• Control the computer systems budgets and expenditures
2- Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
3- Coordinate with other Department managers to discuss systems requirements, specifications, costs and timelines
4- Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
5- Approve vendors used by the organization and monitors their financial condition
6- Perform other related duties as required.
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measure performance using appropriate project management tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and relevant stakeholders
• Perform risk management to minimize potential risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Perform other related duties as assigned
• Develop spreadsheets, diagrams and process maps to document needs
AS IT Manager
1- Manage daily operations of the IT department.
• Plan, organize, direct, control and evaluate the operations of IT department
• Develop and implement policies and procedures of IT department
• Manage information systems personnel
• Control the computer systems budgets and expenditures
2- Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
3- Coordinate with other Department managers to discuss systems requirements, specifications, costs and timelines
4- Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
5- Approve vendors used by the organization and monitors their financial condition
6- Perform other related duties as required.
February 2015
To August 2019
Senior Specialist
at Raya - Ostool Transport
Location :
Egypt - Cairo
1- Manage daily operations of the IT department.
• Plan, organize, direct, control and evaluate the operations of IT department
• Develop and implement policies and procedures of IT department
• Manage information systems personnel
• Control the computer systems budgets and expenditures
2- Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
3- Coordinate with other Department managers to discuss systems requirements, specifications, costs and timelines
4- Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
5- Approve vendors used by the organization and monitors their financial condition
6- Perform other related duties as required.
• Plan, organize, direct, control and evaluate the operations of IT department
• Develop and implement policies and procedures of IT department
• Manage information systems personnel
• Control the computer systems budgets and expenditures
2- Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
3- Coordinate with other Department managers to discuss systems requirements, specifications, costs and timelines
4- Review the adequacy and allocation of IT resources in terms of funding, personnel, equipment, and service levels.
5- Approve vendors used by the organization and monitors their financial condition
6- Perform other related duties as required.
November 2012
To October 2014
Technical Support engineer
at Kayan Academy
Location :
Egypt - Cairo
1- Installing and configuring computer hardware operating systems and applications.
2- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
3- Replacing parts as required.
4- Setting up new users' accounts and profiles and dealing with password issues.
5- Prioritizing and managing many open cases at one time.
2- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
3- Replacing parts as required.
4- Setting up new users' accounts and profiles and dealing with password issues.
5- Prioritizing and managing many open cases at one time.
June 2011
To April 2012
Site engineer
at Electronic Signal
Location :
Saudi Arabia - Riyadh
• installing and configuring computer hardware operating systems and applications;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Take out from the single line and drawings the specifications of low current systems (cable structure, fire alarm address, CCTV, Access control & Audio Video).
• Preparing material submittal and bill of material.
• Design & installation of low current systems (cable structure, fire alarm address, CCTV, Access control & Audio Video).
• System configuration and testing.
• Preparing project closing document.
• Client management.
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Take out from the single line and drawings the specifications of low current systems (cable structure, fire alarm address, CCTV, Access control & Audio Video).
• Preparing material submittal and bill of material.
• Design & installation of low current systems (cable structure, fire alarm address, CCTV, Access control & Audio Video).
• System configuration and testing.
• Preparing project closing document.
• Client management.
May 2009
To April 2011
Technical support
at MAKA for Computer services
Location :
Egypt - Cairo
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
• Monitoring and maintaining computer systems and networks.
• Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Replacing parts as required.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritizing and managing many open cases at one time.
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