Majdi Harb

Achievements:
• Succeeded in closing major deals with high profile clients.
• Developed and implemented sales strategy and efficient sales process.
• Developed new marketing strategy and marketing channels and campaigns to generate leads.
• Created effective and time-saving pricing formula and proposals.
• Created active pipeline of forecasted sales and met quarterly targets.
• Developed long-term account management strategy.

The leader of sales, business development and offsite teams of both KCAL and FUEL UP brands, managing all its operations and activities.

Achievements:
• Increased the sales revenue to more than 28% during my first year.
• Improved, developed, and implemented new sales strategies.
• Improved the current sales process, maximized the sales efficiency, and increased the conversion rate.
• Implemented new CRM software to improve the sales process.
• Created an effective sales funnel and pipeline.
• Contributed to the implementation of marketing strategies, marketing campaigns and promotions in alignment with the marketing manager.
• Developed new marketing channels to generate leads to the sales teams.
• Ensured all teams achieve target growth and meet sales revenue targets.
• Coached, trained, and motivated my team. In addition to recruit and train new people. (Total 20 employees in 3 different divisions).
• Set up regular reports and KPIs to the CEO and presented monthly business performance of my department.

Achievements:
• Succeeded in closing major deals to major government entities.
• Built and maintained positive and impactful relationships with decision makers that resulted in recurring new deals.
Responsibilities:
• Sell IT Software solutions mainly to the Government sector.
• Generate and qualify leads & opportunities against key variables such as budget, timing, decision-making process, competitors, etc. using my special strategy and techniques.
• Set up meetings with prospects to determine needs and requirements.
• Prepare & conduct demos and presentations to prospects to showcase the capabilities, benefits, and features of the software solutions.
• Prepare & create pricing and proposals.
• Negotiate and close opportunities.
• Maintain an active pipeline of forecasted sales to meet monthly quota objectives.
• Develop and sustain long-term account management and development strategy with customers.
• Maintain regular contact with customers to ensure satisfaction.
• Participate in conferences and trade shows to generate leads and explore market trends.
• Work as a project team leader along with the project manager to ensure implementation and delivery on time.
• Work closely with the development team and designers to ensure the customer requirements and needs are met.
• Submit reports and KPIs to the VP Sales Director.

Achievements:
• Succeeded in closing major deals with high profile clients.
• Developed an effective sales strategy to regularly generate and close deals.

Responsibilities:
• Sell IT Software solutions of NetSuite ERP, CRM, and E-commerce in the Middle East to small & medium size companies.
• Generate and qualify leads & opportunities against key variables such as budget, timing, decision-making process, competitors, etc. using my special strategy and techniques.
• Set up meetings with prospects to determine needs and requirements.
• Prepare & conduct demos and presentations to prospects to showcase the capabilities, benefits, and features of the software solutions.
• Prepare & create pricing and proposals.
• Negotiate and close opportunities.
• Maintain an active pipeline of forecasted sales to meet monthly quota objectives.
• Develop and sustain long-term account management and development strategy with customers.
• Maintain regular contact with customers to ensure satisfaction.
• Participate in conferences and trade shows to generate leads and explore market trends.
• Work as a project team leader along with the project manager to ensure implementation and delivery on time.
• Work closely with the development team and designers to ensure the customer requirements and needs are met.
• Submit reports and KPIs to the Managing Director.

Achievements:
• Surpassed my quarterly sales target by more than 15% regularly.
• Created and maintained a positive and efficient relationship with dealers that resulted in increasing my sales numbers.
Responsibilities:
• Sell Michelin Tyers mainly to Dealers in UAE.
• Responsible for developing new business opportunities with existing accounts mainly with dealers.
• Visit potential dealers to determine needs and acquire new business.
• Create and perform sales presentations to match company's products/services with identified needs.
• Resolve customer complaints.
• Coordinate with marketing team to provide full product information and sales support tools.
• Provide the management team with monthly sales reports and monthly sales target.
• Often responsible for complex and difficult to close sales.
• Suggest new ideas to create sales traffic.
• Take responsibility for customer receivables.
• Alert clients to new or improved products/services.

Achievements:
• Employee of the month many times.
• Hight score performance appraisal.

Responsibilities:
• Facilitate, solve, interact, and provide high level of customer service that would exceed customer expectations as well meeting the departmental goals.
• Responsible for call handling procedures.
• Evaluate customer concerns and resolve problems towards customer satisfaction.
• Greet customers in a courteous, friendly, and professional manner.
• Secure customer satisfaction in every interaction in a professional manner.
• Stay updated on products, services, promotions, procedures and terminology for all ZAIN touch points and third-party services.
• Suggest sales to customers by introducing products (especially new products).
• Own and manage the customer relationship, resolving calls in an efficient and timely manner.
• Fulfill individual and team-based performance parameters (KPIs).
• Full utilization of all system functionalities.
• Contribute to continuous maintenance and optimization of processes and procedures.