Senior Service Delivery & Recruitment Manager
Silah LLC
Total years of experience :12 years, 9 Months
• Acting as a liaison for and providing guidance/advice to all staff regarding all business line services, policies, procedures, processes, and programs.
• Hiring, training, conducting performance evaluations, and supervising the workflow for designated staff.
• Overseeing and managing the planning, organization and implementation of all Service Delivery & Recruitment processes.
• Ensuring the timely and effective implementation of all HR service delivery functions.
• Ensuring compliance with all employment laws, regulations, and company policies.
• Providing team members with counsel and intervention on complex, unique and unusual issues related to Service Delivery & Recruitment.
• Interacting with external customers and handling special projects as required.
• Acting PMO Manager.
Management responsibilities include, but are not limited to hiring, coaching, staff productivity and performance management. In addition, Planning, directing and controlling the day-to-day operations of the department; developing and implementing policies as necessary.
- Managing a caseload of clients.
- Carrying out 1:1 to assess personal characteristics, barriers, experience, skills & interests.
- Identifying skills gaps and how to improve them with accordance to job market requirements.
- Prepping clients for interviews & employment.
- Exploring careers & vacancies via internet & direct contact with employers.
- Evaluating employment applications via screenings & interviews.
- Implement sourcing strategies to provide a qualified & diverse candidate pool.
- Super User: Act as a coach & champion the use of the system. Also, providing technical support inside the JPC (hardware configuration, system errors, etc.) as well as reporting to IT Dep.
- Training & mentoring staff.
- Assisting with clients’ initial invite calls.
- Generating & reviewing monthly reports.
- Assisted customers by resolving their problems, following up & answering their inquiries.
- Handled an average of 93 inbound calls a day.
- Managed three types of software in a single call.
- Trained & coached newly appointed “female” employees.
- Acting team leader.
- Dean’s List: 2007 and 2008. - Honored as “best student of the year”, 2007.