Administrative Coordinator
Qvie Food & Beverages LLC (PACT Employment Services)
مجموع سنوات الخبرة :3 years, 9 أشهر
• Managing and routing phone calls appropriately.
• Handling sales calls, emails, web chat, and messages and, answering customer queries, informing them of delays, and arranging delivery dates.
• Proving support to the company’s customers & sales department.
• Addressing customer’s quires & proving continuous support and follow-ups via calls, emails, web chat, WhatsApp, etc. and keeping a close rapport with customers.
• Handling orders by the company’s e-commerce website, phone, email, or Whatsapp and checking the orders have the correct prices, discounts, and product numbers.
• Processing all the orders via the company’s software (Zoho Inventory) and providing instructions to the logistics team, following up with them to ensure they are delivered to the customer on a timely basis.
• Preparing necessary documents, coordinating, and providing instructions to the warehousing team for order fulfillment.
• Conduction induction calls to the customers and acting as their program manager by conducting weekly follow-ups. Accurately entering the summary of the call into the company’s CRM Software (Hubspot).
• Maintaining clear & accurate data in the company’s customer relationship management software.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the management.
• Making the company's products and services as attractive to potential customers as possible.
• Keeping accounting records up to date, by entering invoices, credit noted, and any other documents.
• Following up with clients for outstanding receivables.
• Monitoring & keeping a track of the company’s stock.
• Reviewing inventory data from the system and compare to physical reports. Preparing reports based on findings.
• Interacting and providing administrative support and carrying out the needs of senior management and the company’s staff.
• Maintaining paper and electronic records of all the company’s documents.
• Supervising the maintenance of office areas, equipment, and facilities.
• Acquiring quotations from suppliers and service providers and preparing reports based on findings.
• Interacting with IT, phone, and building personnel with customers, vendors, etc.
• Preparing and monitoring the company’s petty cash report.
• Scheduling in-house and external meetings
• Creates agendas and takes meeting notes
• Drafts, formats, and prints relevant documents
• Maintains lists and orders office supplies as needed.
• Miscellaneous tasks with the scope of work, as assigned by management.
• The face of the company and the first point of contact with clients.
• Answer telephone, screen, and direct calls.
• Provide information to callers.
• Deal with queries from the public and customers.
• Emails, database creation, and follow-up on existing clients.
• Provide complete support to the sales managers and follow their instructions.
• Maintaining customer relations in order to retain customers.
• Admin and & Billing work and managing all the bookings.
• Handling and counting cash & Keeping records and calculation of all the transactions.
• General administrative and clerical support.
• Preparing and sending daily sales reports.
• Prepare invoices and documents.
• Update and maintain various spreadsheets.
• Collating and emailing, faxing, and emailing invoices and statements.
• Setting up and coordinating and conferences.
• Updating, processing, and filing of all documents.
• Maintaining office stationery, consumables and monitoring inventory, office stock, and ordering supplies as necessary.
• Supervising the work of the office juniors and assigning work for them, generally providing administrative support to all.
• Continually develop an understanding of the company’s culture, products, ethical initiatives, other areas of business, and reflect this in everyday performance
• Ensuring all supplier invoices are authorized and correctly booked into the system and payment to suppliers within agreed credit terms have been arranged
• Managing inventory records, calculating billing statements, and preparing checks.
Masters in commerce (M.com) specialized in finance
Bachelor in Commerce (B.com)
