Assistant Director of Sales – GCC + Diplomatic Affairs
The Address Hotels + Resorts (Pre-Opening – Cluster Sales Team)
Total des années d'expérience :6 years, 10 Mois
• Launching of the new luxury hotel brand by Emaar Hospitality (August 2008)
• Opening of the Flagship Hotel - The Address Downtown Burj Dubai (October 2008) - Awarded several titles as main Best Designed Hotel Worldwide 2009
• Re-Branding of The Palace Old Town (January 2009) - Awarded Best Business City Hotel in Dubai
• Opening The Address The Montgomerie Golf Resort (August 2009)
• Opening of The Address Dubai Mall (September 2009)
• Opening of The Address Dubai Marina (October 2009)
• Account Manager for all Government of Dubai (departments and ministries) as well as covering Abu Dhabi market (Government, Sheikhs’ Private Offices,
Oil & Gas companies)
• Building and maintaining strong business relationships with Consulates in Dubai
• Organizing VIP delegations (Political and Commercial) from Consulates in Dubai
• Blitzing companies in Dubai and Abu Dhabi to gather a strong database
• Networking with Diplomats through National Day celebrations and social events
• Creating promotional packages throughout the year and
• Focusing and reaching monthly targets for Address Hotels
• Issuing action plan for high profile events
• Setting up strategies for Revenue Management and Sales Activities
• Covering several market segmentation (Dubai World Trade Center, Dubai Financial International Center and companies on Sheikh Zayed Area)
• Planning, Positioning, Trading and Contracting potential accounts
• Created “Task Breakdowns” and developed policies for Housekeeping Operation
• Project Manager: New Employee Fashion Automated System (1st time in Hotels)
• Project Manager: Punching and releasing rooms from Construction to Sales
• Checked daily Time Log for employees’ bi-weekly payroll
• Prepared schedules and staffing for Housekeeping/Front Office Departments
• Organized monthly linen inventory and weekly guest supplies inventory
• Issued occurrences and disciplinary warnings for employees, when needed
• Handled all duties of the “Assistant Executive Housekeeper” position
• Issued Purchase Orders for public areas and Housekeeping supplies
• Initiated the “E-Concierge” (Goconcierge) System at the Front desk
• Handled all duties of the “Assistant Front Office Manager” position
• Sent banquet offers and negotiated contracts
• Planned and organized banquets, conventions, conferences, outside catering
• Handled group accommodation and corporate accounts for specific markets
• Coordinated with all departments and supervised events during the operation
• Responsible for buffets preparation (different themes) for weddings and private events
• Experienced mass production and outside Catering
ACTIVITIES & REWARDS • Certificate of appreciation for support to the success of InterContinental Phoenicia Hotel : 5 International Awards in 2004, Lebanon • Strategic Selling I Training Course, InterContinental Phoenicia, Lebanon • Certificate for participating in the International Sports Festival, Greece • Certificate for Kent Language and Activity Courses at Harrow School, UK • Recognition for coordination of “Cultural Gastronomia” Event, Switzerland • Award for achievement: Student Council Sports & Activities Officer, Switzerland • Scholastic achievement Certificate, qualified for the Dean’s Honor Roll (2 terms) • Hyatt International Certificate “Train the trainer”, Park Hyatt Washington, U.S.A • Certificate for First Aid and CPR Trainings, National Safety Council, U.S.A • Certificate for Negotiation skills and Accounts Management conducted by TSA (Training Services Asia), Egypt • Certificate for “Up Your Service” training conducted by Ron Kaufmann, the World’s leading educator and motivator for uplifting customer service, U.A.E • Quality Assurance Ambassador for the Sales and Marketing Team, U.A.E • Appreciation Certificate from Dubai Police General Head Quarters for making their event a big success in March 2009, The Address Hotels + Resort, U.A.E • Appreciation Certificate from Dubai Health Authority for participating in their yearly PR event, The Address Hotels + Resorts, Dubai, U.A.E Culinary Art Trainee Lausanne Palace & Spa (The Leading Hotels of the World) Lausanne, Switzerland • Responsible for buffets preparation (different themes) for weddings and private events • Experienced mass production and outside Catering August 2002 - April 2003