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Mohamed Hassan Abd El-Tawab Awad, Customer Care Senior Representative Premium

Mohamed Hassan Abd El-Tawab Awad

Customer Care Senior Representative Premium

Vodafone Egypt

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Accounting
Expérience
15 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :15 years, 1 Mois

Customer Care Senior Representative Premium à Vodafone Egypt
  • Egypte - Le Caire
  • Je travaille ici depuis octobre 2014

Providing world class Customer care to our customers
Maintaining and enhancing customer's experience
Handling customer's complaints and inquiries

Customer Care Representative (High Value) à VODAFONE
  • Egypte - Le Caire
  • juillet 2013 à septembre 2014

Providing world class Customer care to our customers
Maintaining and enhancing customer's experience
Handling customer's complaints and inquiries

Accountant à The Egyptian Syndicate Of Engineers
  • Egypte - Le Caire
  • janvier 2012 à juin 2013

Non-governmental organization (NGO)

Complaints Department Representative à VODAFONE
  • Egypte - Le Caire
  • avril 2009 à janvier 2012

- Handling all Customers complaints (technical complaints, other complaints)
- working on decreasing the number of monthly complaints by monitoring and solving the root problems
- Enhance the level of customer satisfaction

Éducation

Baccalauréat, Accounting
  • à Ain Shams University
  • juin 2008

Specialties & Skills

Accounting
+Endorse 3
Call Center
+Endorse 3
Customer Service
+Endorse 3
Retail Banking
+Endorse 2
Customer Focus
+Endorse 2
Excellent computer skills in Microsoft Word, Excel, Powerpoint and Internet
+Endorse 0
Strong communication and listening skills
+Endorse 0
customer interaction skills
+Endorse 0
problem solving skills
+Endorse 0

Langues

Anglais
Moyen

Formation et Diplômes

Training Of Trainers ( TOT ) (Certificat)
Date de la formation:
November 2012
Valide jusqu'à:
January 9999
Basic Business Skills Acquisition (BBSA) (Certificat)
Date de la formation:
October 2008
Valide jusqu'à:
February 2009
YAT professional diploma in Programming (Certificat)
Date de la formation:
May 2012
Valide jusqu'à:
January 9999
World Class Customer Service (Certificat)
Date de la formation:
February 2009
Valide jusqu'à:
February 2009
EDU Egypt Program (Certificat)
Date de la formation:
June 2008
Valide jusqu'à:
August 2008

Loisirs

  • Reading
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