Consultant: Charging System Back Office Engineer at Ericsson
Ericsson
Total years of experience :6 years, 2 Months
Managed prepaid network for local operator
- Business configuration audit and revamp using CS5 features.
- Charging System Upgrade from CS.4 to CS.5
- 3G Launch in Algeria, and corresponding changes in prepaid network (3G Offers, 3G new Number ranges, new business plans/HLR profiles for 3G)
- Integration of new NSP6, XLARGE CCNs, new HP Linux SDPs, and new HP Linux AIRs
- Implementing marketing requirements of tens of new offers, promotions, service classes, local/international/roaming tariffs and perform testing, monitoring and generating periodic statistics
- Activation and testing new CS.5 features (ex: PAM, Offers, 255 DA/Accumulators, BCC/BCD, DSC, ..)
- Integration with other platforms and applications for new services (Ex. new USSD GW and Direct Charge applications)
- Building automated process for all business support periodic reports about IN services and statistics
- Achieving Preventive Maintenance Initiative that includes automated daily Health Check reports, periodic check, high availability and redundancy testing, system audits, and users’ access policies
- Maintain customer’s KPIs for Trouble Tickets handling, change/support requests, and emergencies
- Knowledge transfer and handover to the customer
Member of local IN operation team
- Charging System Upgrade from CS3 to CS5
- CCN platform upgrade to NSP6
- Preventive Maintenance For IN Services: High availability periodic testing for of all IN services.
- Migration from E// EMM3 to Comptel Offline Mediation
- Capacity expansion of Offline Mediation with geographical redundancy
- Capacity expansion of Call Collect Service (Nortel IVRs)
- CCN platform upgrade to NSP6
- Rollout of new Call Filtration service
- Co-ordination with vendor/internal teams/3rd Parties for new systems integrations, new configurations and testing
- Hardware and functional acceptance of the new systems/upgrades, application migration and stress testing
- Maintain company’s KPIs for Trouble Tickets handling, change/support requests and down-time management, emergencies handling and root cause analysis reports
- Execution of work orders, network changes/upgrades and down time management
- Documentation and handover of changes and incidents
June 2010 - August 2012
Member of local IN operation team
- Charging System Upgrade from CS3 to CS5
- CCN platform upgrade to NSP6
- Preventive Maintenance For IN Services: High availability periodic testing for of all IN services.
- Migration from E// EMM3 to Comptel Offline Mediation
- Capacity Expansion: Offline Mediation: Triple the system capacity by adding two cluster farms, geographically redundant
- Capacity Expansion: Call Collect Service (Nortel IVRs)
- CCN platform upgrade to NSP6
- Rollout of new Call Filtration Service
- Vendors, R&D and third parties co-ordination for new systems integrations, configurations and testing
- Incidents troubleshooting and root cause analysis combined with preventive actions and management reports.
- Hardware and functional acceptance of the new systems/upgrades, application migration and stress testing
- Documentation and handover of changes and incidents
- Trouble Tickets and CSRs handling with different vendors (E//, Oracle, Nortel, AVAYA, Opencode, and Comptel) and generation of root cause analysis reports
- Customers’ Trouble Tickets handling
- Execution of work orders, network changes/upgrades and down time management
National Railways Data Center: Provide outsourced IT Infrastructure and support services to Egyptian National Railways
- Monitoring servers and network devices, handling incidents, and managing security protection
- Preparing disaster recovery plan and high availability procedures for our servers/services
Scholarship of ITI's 9-month Professional Training Program supported by the Egyptian Government.
Area of study: Computer Networks, Convergence of Multimedia and ICT Technologies.
Scholarship of ITI's 9-month Professional Training Program supported by the Egyptian Government. Area of study: Computer Networks, Convergence of Multimedia and ICT Technologies. Graduation Project: Network Quality Measure using SMS, sponsored by Ericsson Innovation Team.
Electronics and Communication Engineering. Graduation Grade: Good Graduation Project: VoIP gateway module. Sponsored by Nile-Web Company, participant in MIE (Made In Egypt) and EED (Egyptian Engineering Day) competitions, that were organized by IEEE. Graduation Project Grade: Excellent