Mohamed Reda

Web-Developer at iCall Outsourcing

• Egypt - Cairo
• My current job since August 2014

Web-Developer at I-Sourcing

• Egypt - Cairo
• August 2013 to July 2014

Create web sites, create system based on PHP and test the New system like (manageEngine, alfresco and Aware IM )

web developer at Wasla Outsourcing

• Egypt - Cairo
• August 2012 to July 2013

websites
applications

Help-Desk Representative at wasla Contact Center

• Egypt - Cairo
• April 2010 to July 2012

1-Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure

2-3-Troubleshoot the network services (printing, email service and Internet access, file sharing).

3-Act as the second line support for applications including AD, modify ISA rules, VPN, Exchange and responsible for Antivirus server .

4-Back up and restoring ISA rules, AD, DNS and DHCP configuration.

5-Created 2 internal website contain on our Key-base and infrastructure.

6-installed and configured Elastix Server (VoIP solution)

HelpDesk at Dataonline

• Egypt - Cairo
• January 2009 to March 2010

1-Provide First level of Support to users on H/W, S/W and LAN in the form of recorded tickets, which are monitored and reported.

2-Escalation of problems those last more than 24 hours to experts’ team.

3-Troubleshoot the network services (printing, email service and internet access).

4-backup the user’s data and security policies implementation.

5-Protect against Virus attacks by regularly updating the Antivirus S/W and scanning all computers

Supervisor at Promo Systems International

• Egypt - Cairo
• April 2009 to October 2009

1-Make a paint on paper a live work by manage the workers and make them do everything exactly as in the paper.

Public Relation at U-T-M

• Other
• August 2008 to March 2009

1-Deal with hospital to provide its supplies