Mariam Rostom

• Manage appointments calendar.
• Create presentations, prepare monthly expense report and other operational
reports.
• Compose and prepare the confidential correspondence.
• Arrange the travel plans, itineraries and agendas including flight, hotel and car
rental.
• Organize events and conferences.
• Communicate directly on behalf of the (CEO&MD), with Board members, donors,
Foundation staff, and others.
• Researches, prioritizes, and follows up on Market issues and concerns addressed
to the (CEO& MD), including those of a sensitive or confidential nature.
• Provide a bridge for smooth communication between the Executive’s Office and
internal departments.
• Implementing and maintaining procedures/administrative systems.
• Oversee the Executive's Office operation.

• Oversee functions standards with maintain, improves staff morale and engagement.
• Oversee all event budgets, provides cost-analysis, forecasting information for Campaign Planning and Strategy.
• Lead by example, build morale, motivates and set the highest standard of service excellence among team members.
• Interview, help in hiring of new employees and discipline action, assist in the termination of employees.
• Implement policies and procedures to improve efficiency and service levels.
• Understand and enforce all Safety & Security policies.

• Maintain Front Office daily operation and forecast.
• Train, and support Front Office team.
• Handle complaints and provide accurate customer service.
• Maintain Crisis Management Plan and Troubleshoot emergencies
• Prepare and monitor front office budget and capex
• Create and maintain company’s policies and Procedure